ServiceNow Developer- ITAM-HAM-SAM

NetApp; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

NetApp Bengaluru seeks an experienced ServiceNow ITAM Specialist with HAM/SAM focus and 4+ years of hands-on development. You will strengthen hardware and software asset management, optimize CMDB data, and drive procurement integrations.

You must hold ServiceNow CSA certification; CIS-ITAM is a strong plus. This role participates in a hybrid work model, collaborating with global teams to deliver scalable asset management solutions.

Qualifications

• 4+ years of ServiceNow development in ITAM modules.
• ServiceNow CSA certification is mandatory.
• Experience with ITAM HAM/SAM, CMDB, CSDM and asset lifecycle.
• Experience with Service Graph Connectors and Discovery.
• Strong communication and stakeholder engagement.

Responsibilities

• Develop and maintain HAM/SAM ITAM workflows in ServiceNow.
• Ensure CMDB/CSDM alignment and data quality.
• Integrate ServiceNow ITAM with procurement systems.
• Provide licensing compliance analytics and reporting to stakeholders.

Skills

ServiceNow ITAM

HAM/SAM

CMDB & CSDM

Asset Lifecycle

License Compliance

JavaScript

Glide scripting

Service Portal

REST/SOAP

HTML/CSS/Bootstrap

Education

Bachelor's & Master's degree

Tools

AngularJS/React

Flow Designer

Integration Hub

ATF

Discovery

Service Graph Connectors

AJAX

Job description

Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

We are looking for an experienced ServiceNow ITAM Specialist with strong expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM). The ideal candidate will have 4+ years of hands-on ServiceNow development experience with excellent communication and interpersonal skills.

ServiceNow Certified System Administrator (CSA) is mandatory

ServiceNow CIS-ITAM would be a strong plus

Job Requirements

• 4+ years of ServiceNow development experience in ITAM (HAM/SAM) modules
• ITAM (HAM) — Hardware Asset Lifecycle Management, CMDB CI Data Modelling & Class Hierarchy, Asset Discovery & Reconciliation, Hardware Inventory Audits, Asset Depreciation & Financial Tracking, Stockroom Management, Asset Transfer & Disposal workflows, Hardware Refresh & Retirement cycles, Procurement & Receiving workflows, Barcode/RFID Asset Tracking, CMDB Health Scorecards & Governance, Exposure to Agent Client Collector (ACC) and Jamf integration for hardware discovery and inventory management
• ITAM (SAM) — SAM Pro Implementation & Configuration, Software License Entitlement & Compliance Management, License Reconciliation (Allocated vs Consumed), Software Normalization & Publisher CatLog Management, Reclamation Rules & Automation, EOL/EOS Tracking, True-Up & Compliance Position Reporting, Content Library Management, Unrecognized Software Management, Publisher-specific Compliance (Microsoft, Oracle, IBM, Adobe), Software Spend Analytics & Optimization, Subscription Management, Exposure to SaaS-based Publisher implementations and SaaS License Management
• Experience with CSDM (Common Service Data Model) alignment and implementation
• Experience with Service Graph Connectors and Discovery
• Experience integrating ITAM with procurement systems
• Expertise in JavaScript and Glide scripting
• Expertise in Service Portal development
• Exposure to at least one JavaScript framework like AngularJS or React
• Familiarity with SOA technologies including REST and SOAP
• Expertise with HTML, CSS, Bootstrap and AJAX
• Strong analytical, communication and consulting skills with ability to present License Compliance position to stakeholders
• Proven team player with ability to handle cultural diversity

Technical Skills Required

• ITAM — HAM, SAM Pro, CMDB, CSDM, Asset Lifecycle, License Compliance, Discovery & Reconciliation, Service Graph Connectors
• Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
• Flow Designer, Integration Hub, Performance Analytics, ATF (Automated Test Framework)
• Completed Bachelor's and Master's degree

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.