ServiceNow Developer (CSM & Integrations)

IBU Consulting; Gurugram District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

IBU Consulting is seeking skilled ServiceNow professionals to drive digital transformation with innovative ServiceNow solutions in India. You will focus on Customer Service Management (CSM), integrations, and AI-powered automation to solve complex business challenges and deliver enterprise-grade results.

Key responsibilities include designing and enhancing ServiceNow applications, implementing CSM workflows, building integrations via REST/SOAP, and mentoring juniors on projects while ensuring

Qualifications

• Hands-on ServiceNow development and customization experience.
• Mandatory expertise in Customer Service Management (CSM).
• Strong ServiceNow integrations experience with REST/SOAP APIs.
• Experience with AI-driven automation and Now Assist is beneficial.

Responsibilities

• Design, develop, configure, and enhance ServiceNow applications per business needs.
• Work on ServiceNow CSM including case management and workflows.
• Develop integrations with REST/SOAP APIs to third-party apps.
• Leverage Now Assist and AI-enabled workflows for automation.
• Collaborate with cross-functional teams and mentor junior developers.

Skills

ServiceNow development

CSM expertise

ServiceNow integrations

AI capabilities

JavaScript

Flow Designer

Business Rules

Client Scripts

Script Includes

REST APIs

Job description

We are looking for skilled ServiceNow professionals to join our team and drive digital transformation through innovative ServiceNow solutions. If you have strong expertise in Customer Service Management (CSM), Integrations, and AI capabilities, this is an exciting opportunity to work on impactful enterprise solutions and solve complex business challenges.

Key Responsibilities

• Design, develop, configure, and enhance ServiceNow applications based on business requirements.
• Work extensively on ServiceNow Customer Service Management (CSM), including case management, workflows, and customer service processes.
• Develop and manage integrations between ServiceNow and third-party applications using REST APIs, SOAP, and other integration technologies.
• Leverage ServiceNow AI capabilities, including Now Assist, AI-powered workflows, and intelligent automation, wherever applicable.
• Customize ServiceNow applications using JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and related platform tools.
• Troubleshoot technical issues, optimize platform performance, and ensure solution quality.
• Collaborate with cross-functional teams, architects, business stakeholders, and clients to deliver scalable solutions.
• For senior and lead-level professionals: drive technical design, mentor developers, review code, and provide technical guidance across projects.

Must-Have Skills

• Strong hands-on experience in ServiceNow development and customization.
• Mandatory expertise in CSM (Customer Service Management).
• Strong experience in ServiceNow integrations, including REST/SOAP APIs.
• Exposure to ServiceNow AI capabilities and AI-driven automation.
• Proficiency in JavaScript, Flow Designer, Business Rules, Client Scripts, and Script Includes.
• Strong problem-solving, communication, and stakeholder collaboration skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)

Relevant ServiceNow AI / Now Assist certifications or credentials

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.