ServiceNow Developer/Administrator

Datavail Corp.; Hyderabad; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Datavail is seeking a Senior ServiceNow Developer/Administrator to join our team in Hyderabad. The role involves designing, developing, and administering the ServiceNow platform, translating business needs into robust technical solutions, and mentoring others.

You will implement ITSM processes, automate workflows, and manage integrations with external systems. Ideal candidates have 5+ years of experience, strong administration and scripting skills, and a proven ability to deliver scalable,

Qualifications

• Experience as a Senior ServiceNow Developer/Administrator.
• Proficient in configuring and customizing ITSM modules (Incident, Problem, Change, Request Fulfillment, Knowledge, Asset, CMDB).
• Strong automation, scripting, and integration skills.
• Ability to mentor junior developers/admins and deliver solutions in Agile environments.

Responsibilities

• Design, develop, and maintain custom ServiceNow applications and modules.
• Configure core ITSM processes and automate workflows using Flow Designer.
• Build and enhance Service Portal experiences with widgets and record producers.
• Implement integrations via REST/SOAP, Integration Hub, and MID Server.
• Provide production support, perform root-cause analysis, and mentor team members.

Skills

Platform Admin

Scripting

Automation & Workflows

Service Portal

Integrations

ITSM

Education

Any Degree

Tools

Flow Designer

REST APIs

SOAP APIs

Integration Hub

MID Server

UI Policies

Script Includes

Job description

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

Job Description

Title: Senior ServiceNow Developer/Administrator

Education: Any Degree

Job Responsibilities:

We are seeking an experienced Senior ServiceNow Developer/Administrator to join our team. In this role, you will be responsible for the design, development, configuration, customization, and ongoing administration of the ServiceNow platform. You will translate business requirements into robust technical solutions, automate processes, integrate with enterprise systems, and ensure the platform delivers maximum value to the organization. This is a hands-on role ideal for someone who thrives on solving complex problems and mentoring others.

Key Responsibilities:

Design, develop, and maintain custom applications, modules, and solutions on the ServiceNow platform.

Configure and customize core ITSM processes (Incident, Problem, Change, Request Fulfillment, Knowledge, Asset, CMDB).

Develop and optimize automation using **Flow Designer**, Business Rules, Script Includes, Client Scripts, UI Policies, and Workflow Studio.

Build and enhance Service Portal experiences, including custom widgets, pages, and Record Producers.

Implement and manage integrations using REST/SOAP APIs, Integration Hub, MID Server, and other tools.

Manage platform administration tasks including user/role management, ACLs, performance tuning, upgrades, and instance hygiene.

Develop and maintain reports, dashboards, and Performance Analytics.

Collaborate with stakeholders to gather requirements, provide estimates, and deliver solutions using Agile methodologies.

Create and manage Update Sets, Scoped Applications, and follow best practices for maintainability and scalability.

Troubleshoot complex issues, perform root cause analysis, and provide production support.

Mentor junior developers/admins and contribute to knowledge sharing within the team.

Stay current with ServiceNow releases, features, and best practices.

**Key skills for a ServiceNow Dev/Admin role (5+ years experience)**

**Platform Fundamentals & Administration**:

Instance management (upgrades, plugins, cloning, performance tuning).

User/Role/Group management, ACLs (Access Control Lists).

Forms, Lists, UI customization, Templates, Branding (Next Experience/UI).

**Scripting & Development**:

Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions.

Advanced: Scripted REST APIs, Inbound/Outbound integrations.

**Automation & Workflows**:

**Flow Designer** (preferred over legacy Workflow) — subflows, actions, data pills, scripting in flows.

Workflow Studio, Approvals, Notifications, SLAs.

Virtual Agent / Conversational AI basics.

**Service Portal & UI Development**:

Widgets (AngularJS or modern), Service Portal pages, Record Producers.

**Integrations**:

REST/SOAP Web Services, Integration Hub (spokes, connections).

MID Server, Transform Scripts, API management.

Common integrations (e.g., Active Directory/Entra ID, PagerDuty, external systems).

**ITSM & Core Modules**:

Deep knowledge of Incident, Problem, Change, Request, Knowledge, Asset/CMDB.

ITIL alignment and process customization.

CMDB management, Discovery basics.

About the Team

Datavail's Team of Oracle Experts Can Save You Time and Money

As an Oracle Platinum Partner with 17 specializations, we have extensive experience with everything Oracle. Our experts have an average of 16 years of experience. They've overcome every obstacle in helping clients manage everything from databases, BI analytics, reporting, migrations, and upgrades to monitoring and overall data management.

You can free up your IT resources to focus on growing your business rather than fighting fires. Our Oracle experts can guide you through strategic initiatives or support routine database management.

Datavail offers Oracle consulting services that allow you to take advantage of all the features of the Oracle database. We can also assist you in designing, implementing, and managing a wide range of Oracle applications.

Oracle Database Managed Services

Datavail's business focuses on helping you use your data to drive business results through cost-saving services. The success of your business depends on how well you understand and manage your data. Our Oracle managed cloud services give you the power to unleash your organization’s potential. We provide comprehensive and technically advanced support for Oracle installations to ensure that your databases are safe, secure, and managed with the utmost level of care.

Our delivery performance in data management leads the industry. We offer highly trained Oracle database administrators via a 24×7, always on, always available, global delivery model. Datavail's flexible and client focused services always add value to your organization. Our Oracle database managed services and products include:

Job Info

• Job Identification 1911
• Job Category Technical
• Posting Date 07/20/2026, 04:33 PM
• Locations 1002 - 1003, Manjeera Trinity Corporate, JNTU-Hitech City Road, Hyderabad, TG, 500072, IN Ground floor, South Wing, Maruthi Chambers, Bengaluru, KA, 560068, IN A-902, Supreme Business Park, Mumbai, MH, 400076, IN (Hybrid)
• Job Schedule Full time
• Worker Type Employee
• Number of Openings 1
• Legal Employer Datavail Infotech Pvt. Ltd.