ServiceNow Developer/Administrator

Datavail; Hyderabad; On-site; INR 2,600,000 - 3,600,000; Full time

Job summary

Datavail is seeking an experienced Senior ServiceNow Developer/Administrator to join our team in India. The role covers design, development, configuration, and ongoing administration of the ServiceNow platform, with emphasis on ITSM processes, automation, and integrations.

You will mentor junior developers, work in an Agile environment, and stay current with ServiceNow releases and best practices. This is a hands-on, senior-level position requiring 8-10+ years of experience.

Qualifications

• We are seeking an experienced Senior ServiceNow Developer/Administrator.
• Role involves design, development, configuration, customization and ongoing administration of the ServiceNow platform.
• Strong scripting (JavaScript) and hands-on integration capabilities are required.

Responsibilities

• Design, develop, and maintain custom ServiceNow applications and modules.
• Configure core ITSM processes (Incident, Problem, Change, Request Fulfillment, Knowledge, Asset, CMDB).
• Build automations with Flow Designer and scripting; manage UI, portals, and widgets.
• Handle REST/SOAP integrations, MID Server, and API governance.
• Provide production support and mentor juniors.

Skills

ServiceNow Development

ServiceNow Administration

ITSM Knowledge

JavaScript

REST/SOAP APIs

Flow Designer

Education

Any Degree

Tools

MID Server

Service Portal

Integrations

Job description

Job Description

Job Description

Title: Senior ServiceNow Developer/Administrator

Location: Hyd/Bang/Mumbai

Education: Any Degree

Exp Level: 8-10+ Years

Job Responsibilities: We are seeking an experienced Senior ServiceNow Developer/Administrator to join our team. In this role, you will be responsible for the design, development, configuration, customization, and ongoing administration of the ServiceNow platform. You will translate business requirements into robust technical solutions, automate processes, integrate with enterprise systems, and ensure the platform delivers maximum value to the organization. This is a hands-on role ideal for someone who thrives on solving complex problems and mentoring others.

Key Responsibilities

• Design, develop, and maintain custom applications, modules, and solutions on the ServiceNow platform.


• Configure and customize core ITSM processes (Incident, Problem, Change, Request Fulfillment, Knowledge, Asset, CMDB).


• Develop and optimize automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and Workflow Studio.


• Build and enhance Service Portal experiences, including custom widgets, pages, and Record Producers.


• Implement and manage integrations using REST/SOAP APIs, Integration Hub, MID Server, and other tools.


• Perform advanced scripting with JavaScript and the Glide API (GlideRecord, GlideAjax, etc.).


• Manage platform administration tasks including user/role management, ACLs, performance tuning, upgrades, and instance hygiene.


• Develop and maintain reports, dashboards, and Performance Analytics.


• Collaborate with stakeholders to gather requirements, provide estimates, and deliver solutions using Agile methodologies.


• Create and manage Update Sets, Scoped Applications, and follow best practices for maintainability and scalability.


• Troubleshoot complex issues, perform root cause analysis, and provide production support.


• Mentor junior developers/admins and contribute to knowledge sharing within the team.


• Stay current with ServiceNow releases, features, and best practices.


• Key skills for a ServiceNow Dev/Admin role (5+ years experience)


• Platform Fundamentals & Administration: Instance management (upgrades, plugins, cloning, performance tuning).


• User/Role/Group management, ACLs (Access Control Lists).


• Forms, Lists, UI customization, Templates, Branding (Next Experience/UI).


• Data management (Import Sets, Transform Maps, Data Policies, Dictionary).


• Scripting & Development: Strong JavaScript proficiency (client + server-side).


• Glide API (GlideRecord, GlideAjax, GlideDateTime, GlideSystem, etc.).


• Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions.


• Advanced: Scripted REST APIs, Inbound/Outbound integrations.


• Automation & Workflows: Flow Designer (preferred over legacy Workflow) — subflows, actions, data pills, scripting in flows.


• Workflow Studio, Approvals, Notifications, SLAs.


• Virtual Agent / Conversational AI basics.


• Service Portal & UI Development: Widgets (AngularJS or modern), Service Portal pages, Record Producers.


• Custom UI/UX enhancements.


• Integrations: REST/SOAP Web Services, Integration Hub (spokes, connections).


• MID Server, Transform Scripts, API management.


• Common integrations (e.g., Active Directory/Entra ID, PagerDuty, external systems).


• ITSM & Core Modules: Deep knowledge of Incident, Problem, Change, Request, Knowledge, Asset/CMDB.


• ITIL alignment and process customization.


• CMDB management, Discovery basics.

About Us

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

About The Team

Datavail’s Team of Oracle Experts Can Save You Time and Money

As an Oracle Platinum Partner with 17 specializations, we have extensive experience with everything Oracle. Our experts have an average of 16 years of experience. They’ve overcome every obstacle in helping clients manage everything from databases, BI analytics, reporting, migrations, and upgrades to monitoring and overall data management.

You can free up your IT resources to focus on growing your business rather than fighting fires. Our Oracle experts can guide you through strategic initiatives or support routine database management.

Datavail’s Comprehensive Oracle Database Services

Datavail offers Oracle consulting services that allow you to take advantage of all the features of the Oracle database. We can also assist you in designing, implementing, and managing a wide range of Oracle applications.

Oracle Database Managed Services

Datavail’s business focuses on helping you use your data to drive business results through cost-saving services. The success of your business depends on how well you understand and manage your data. Our Oracle managed cloud services give you the power to unleash your organization’s potential. We provide comprehensive and technically advanced support for Oracle installations to ensure that your databases are safe, secure, and managed with the utmost level of care.

Our delivery performance in data management leads the industry. We offer highly trained Oracle database administrators via a 24×7, always on, always available, global delivery model. Datavail’s flexible and client focused services always add value to your organization. Our Oracle database managed services and products include: