ServiceNow (CMDB) - Platform Architect

Tavant; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Tavant is seeking a Platform Architect to lead the architectural design of our ServiceNow-based platform and ensure long-term scalability. You will drive CMDB maturity toward CSDM, integrate with cloud tools, and coordinate with global teams to align ITIL processes with enterprise needs.

The role emphasizes data governance, automation, and cross-domain collaboration with AMS leads and product managers to deliver reliable, scalable platform solutions.

Qualifications

• 10 years of enterprise architecture experience.
• Strong ServiceNow expertise in CMDB, CSDM, ITSM, ITOM and ITAM.
• Automation and scripting to improve data accuracy and efficiency.
• Experience integrating ServiceNow with AWS, GCP and Kubernetes.
• Solid data governance and ITIL-aligned processes.
• CSA/CIS certifications; CSDM cert preferred; ITIL desirable.

Responsibilities

• Architecture Ownership: lead the platform design for long-term scalability.
• Data Integrity & Governance: uphold governance policies and data quality.
• Drive Gradual Maturity Towards CSDM alignment across CMDB.
• Contribute to wider platform architecture including integration patterns.
• Collaborate with AMS leads, product managers, and cross-functional teams.
• Automation & Integration: define patterns for CMDB, discovery tools, and cloud integrations.
• Support discovery and EOL initiatives across cloud/hybrid environments.

Skills

Platform architecture

ServiceNow CMDB

CSDM

ITSM

ITOM

ITAM

Automation

Scripting

AWS integration

GCP integration

Kubernetes

Data governance

ITIL knowledge

Stakeholder mgmt

Communication

Job description

Seeking a Platform Architect with strong expertise in ServiceNow, Architecture Ownership: Lead the architectural design of the platform, ensuring accuracy, completeness, and long-term scalability.

Overall industry experience of 10 years in enterprise architecture, data management, ServiceNow modules and how CMDB supports core processes (e.g. ITSM, ITAM and IT operations).

Technical Proficiency in ServiceNow: Strong expertise in CMDB, CSDM, ITSM, ITOM, and ITAM, including automation and integrations.

Process Management & ITIL Knowledge: Skilled in process architecture, data governance, and alignment to ITIL best practices.

Certifications: ServiceNow CSA and CIS certifications in ITSM, ITOM, or ITAM; CSDM certification preferred. ITIL certification is highly desirable.

Automation & Scripting: Experience in workflow automation and scripting within ServiceNow to improve efficiency and data accuracy.

Cloud & Integration Experience: Strong track record integrating ServiceNow with AWS, GCP, Kubernetes, and enterprise systems.

Analytical & Data-Driven: Ability to transform CMDB and platform data into meaningful, actionable insights.

Stakeholder Management: Able to work across technical and non-technical audiences, building trust and achieving alignment.

Collaboration & Communication: Excellent interpersonal skills, working effectively with global teams, including daily collaboration with the Lead Platform Architect and CMDB Manager in AMS.

Innovation & Continuous Improvement: Proactive in identifying architectural enhancements and future platform capabilities.

Roles and Responsibilities

Architecture Ownership: Lead the architectural design of the platform, ensuring accuracy, completeness, and long-term scalability.

Data Integrity & Governance Support: Partner with the Product Managers to uphold governance policies, ensuring data quality, consistency, and compliance with internal and external requirements.

Gradual Maturity Towards CSDM: Drive the structured evolution of the CMDB towards full Common Service Data Model (CSDM) alignment, ensuring industry-standard modelling and adaptability to future needs.

Wider Platform Architecture Contribution: Support the Lead Platform Architect in shaping overall ServiceNow architecture strategy, including integration patterns, cross-domain capabilities, and platform governance frameworks.

Stakeholder Collaboration: Work closely with the Lead Platform Architect (AMS), Product Managers (AMS), and cross-functional teams (IT, Security, Compliance, HR, Legal, Infrastructure) to ensure architectural alignment with both business and platform goals.

Automation & Integration: Implement architectural patterns for automation and integration between CMDB, discovery tools, cloud platforms, and third-party systems.

Support Discovery & EOL Initiatives: Collaborate with the Lead Platform Architect and platform engineering teams on ongoing efforts to address discovery and EOL data challenges across cloud and hybrid environments, ensuring CMDB architecture supports and benefits from these improvements