Platform Architect – ServiceNow(ITSM, ITOM, ITAM & CMDB)

Tavant; Bengaluru; On-site; INR 4,500,000 - 6,000,000; Full time

Job summary

Tavant in Bengaluru is seeking a Platform Architect with deep expertise in ServiceNow to own the architectural design of the platform and ensure scalable, future-ready solutions. The role demands strong CMDB/CSDM mastery, ITSM/ITOM/ITAM knowledge, and a track record of cross-functional collaboration.

The candidate will drive data governance, support the evolution towards full CSDM, and implement integration patterns with cloud services and enterprise systems, while guiding discovery and EOL

Qualifications

• 10+ years in enterprise architecture
• Strong CMDB and CSDM focus
• Experience with ServiceNow modules and data governance

Responsibilities

• Own the platform architecture and long-term scalability.
• Drive data governance and policy alignment with ITIL/ITSM practices.
• Advance CSDM maturity and alignment across CMDB and services.
• Collaborate with cross-functional teams to shape platform strategy and governance.
• Lead automation and integration patterns between CMDB, discovery tools, cloud platforms, and external systems.
• Support discovery initiatives and EOL data challenges in cloud/hybrid environments.

Skills

ServiceNow

CMDB

CSDM

ITSM

ITOM

ITAM

Automation

Scripting

Cloud Integration

Job description

Seeking a Platform Architect with strong expertise in ServiceNow, Architecture Ownership: Lead the architectural design of the platform, ensuring accuracy, completeness, and long-term scalability.

Overall industry experience of 10 years in enterprise architecture, data management, ServiceNow modules and how CMDB supports core processes (e.g. ITSM, ITAM and IT operations).

Technical Proficiency in ServiceNow: Strong expertise in CMDB, CSDM, ITSM, ITOM, and ITAM, including automation and integrations.

Process Management & ITIL Knowledge: Skilled in process architecture, data governance, and alignment to ITIL best practices.

Certifications: ServiceNow CSA and CIS certifications in ITSM, ITOM, or ITAM; CSDM certification preferred. ITIL certification is highly desirable.

Automation & Scripting: Experience in workflow automation and scripting within ServiceNow to improve efficiency and data accuracy.

Cloud & Integration Experience: Strong track record integrating ServiceNow with AWS, GCP, Kubernetes, and enterprise systems.

Analytical & Data-Driven: Ability to transform CMDB and platform data into meaningful, actionable insights.

Stakeholder Management: Able to work across technical and non-technical audiences, building trust and achieving alignment.

Collaboration & Communication: Excellent interpersonal skills, working effectively with global teams, including daily collaboration with the Lead Platform Architect and CMDB Manager in AMS.

Innovation & Continuous Improvement: Proactive in identifying architectural enhancements and future platform capabilities.

Roles and Responsibilities

Architecture Ownership: Lead the architectural design of the platform, ensuring accuracy, completeness, and long-term scalability.

Data Integrity & Governance Support: Partner with the Product Managers to uphold governance policies, ensuring data quality, consistency, and compliance with internal and external requirements.

Gradual Maturity Towards CSDM: Drive the structured evolution of the CMDB towards full Common Service Data Model (CSDM) alignment, ensuring industry-standard modelling and adaptability to future needs.

Wider Platform Architecture Contribution: Support the Lead Platform Architect in shaping overall ServiceNow architecture strategy, including integration patterns, cross-domain capabilities, and platform governance frameworks.

Stakeholder Collaboration: Work closely with the Lead Platform Architect (AMS), Product Managers (AMS), and cross-functional teams (IT, Security, Compliance, HR, Legal, Infrastructure) to ensure architectural alignment with both business and platform goals.

Automation & Integration: Implement architectural patterns for automation and integration between CMDB, discovery tools, cloud platforms, and third‑party systems.

Support Discovery & EOL Initiatives: Collaborate with the Lead Platform Architect and platform engineering teams on ongoing efforts to address discovery and EOL data challenges across cloud and hybrid environments, ensuring CMDB architecture supports and benefits from these improvements