ServiceNow Architect

Fusion Group; Indore District; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Multicultural team

Career development opportunities

Job summary

A global IT solutions provider in Indore, India, is seeking a ServiceNow Architect to design and implement ServiceNow solutions. The ideal candidate will have over 10 years of experience in the ServiceNow platform, including leading projects. Responsibilities include engaging with customers to understand their needs, guiding teams, and ensuring best practices in solution delivery. A Bachelor’s degree in a related field and ITIL certification are required. This position offers the opportunity to work in a multicultural environment and lead a dedicated team.

Qualifications

• 10+ years of experience working with the ServiceNow platform.
• Proven leadership in ServiceNow implementation and upgrade projects.
• Strong expertise in ServiceNow development and integration.
• Over 3 years in a lead architect role.
• Proven experience leading ServiceNow implementation and upgrade projects.
• Strong expertise in ServiceNow development, integration, and customization.
• In-depth understanding of ITSM, ITOM, and other modules.
• ServiceNow Certifications: CIS-ITSM, CSA (mandatory), CTA (preferred).
• Expertise in JavaScript, Glide APIs, Flow Designer, and ServiceNow development best practices.

Responsibilities

• Design and implement ServiceNow solutions to meet customer needs.
• Engage with customers to understand requirements and challenges.
• Lead and mentor teams throughout the implementation lifecycle.
• Collaborate with global team of admins, developers and analysts.
• Design integrations between ServiceNow and third-party systems.
• Lead configuration and customization of ITSM modules.
• Implement performance best practices for data handling and scripting.
• Mentor and train a team of developers and analysts.

Skills

ServiceNow development

Integration expertise

Strong leadership

Communication skills

JavaScript

ITOM

Education

Bachelor’s or Master’s degree in Computer Science or related field

ITIL Foundation (V3 or V4)

Tools

ServiceNow

Glide APIs

Flow Designer

Job description

### Improving Customer ExperienceStreamlining customer journeys to drive loyalty and boost profitability: - Omnichannel customer experience - Personalised customer interactions - Customer self-service - Customer support automation - Security and privacy### Employee SatisfactionImproving morale and productivity via employee satisfaction and engagement: - Staff shortages - HR case management - Employee knowledge management - Employee onboarding and transitions - Shared service organisation support- Back ### Improving Customer Experience Streamlining customer journeys to drive loyalty and boost profitability: - Omnichannel customer experience - Personalised customer interactions - Customer self-service - Customer support automation - Security and privacy- Back ### Employee Satisfaction Improving morale and productivity via employee satisfaction and engagement: - Staff shortages - HR case management - Employee knowledge management - Employee onboarding and transitions - Shared service organisation supportNew## ServiceNow ArchitectIndore, IndiaPosted: 19/12/2025Apply Now# ServiceNow Architect### About Fusion:Fusion Global Business Solutions is an internationally experienced system house for all questions relating to digital enterprise management and IT service management. We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalization of non-IT processes.Fusion has enjoyed more than 21 years of success and continues to grow consistently. This track record is the result of Fusion’s singular focus on delivering the skills, professionalism, and integrity that produce successful outcomes for our customers.Fusion employs a multicultural team on three continents with vast experience in BMC Solutions. Our global service and support are delivered by our unique combination of onshore, near-shore, and offshore resources.Fusion delivers measured outcomes for our customers with AI-powered service management and operations. We are trusted advisers to more than 250 organizations across the globe and we have delivered more than 4,000 projects with a 100% delivery success record.As the world's largest partner of BMC Software and a strategic partner of Automation Anywhere, we trust in the tools and solutions of these market-leading manufacturers. We have a long-standing and exclusive partnership with them. The mutually complementary products of our partners create the basis for us to combine internationally successful applications into individual solutions for an optimal result. To round off our range of services efficiently and effectively, the Fusion Global Business Solutions Group has a number of its own developed products.### Job Title:ServiceNow Architect### Job Description:As a ServiceNow Architect, you will play a pivotal role in designing, implementing and optimizing ServiceNow solutions to meet customer needs. You will be responsible for leading complex implementation and upgrade projects, guiding technical teams, and ensuring the outcomes-focused and highest standards in solution delivery.### Responsibilities:- Engage with customers and conduct workshops to understand requirements and present-day challenges. - Translate high-level business requirements into outcomes-based technical solutions considering performance, security and platform scalability requirements. - Provide architectural oversight and guidance throughout the implementation and upgrade process, ensuring adherence to ServiceNow best practices. - Collaborate with the global team including administrators, developers and business analysts. - Design integrations between ServiceNow and third-party systems or applications using various integration methods. - Lead the configuration and customisation of ITSM modules. - Implement performance best practices for efficient data handling and optimise client-side and server- side scripts. - Use the Automated Test Framework to validate configurations and customisations. - Lead, mentor, and facilitate training for a team of developers, administrators, and analysts throughout the implementation lifecycle.### Qualifications:- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. - ITIL Foundation (V3 or V4) certified.### Requirements:- 10+ years of experience working with the ServiceNow platform, including over 3 years in a lead architect role. - Proven experience leading ServiceNow implementation and upgrade projects. - Strong expertise in ServiceNow development, integration, and customization. - In-depth understanding of ServiceNow modules: ITSM, ITOM, and others. - ServiceNow Certifications: CIS-ITSM, CSA (mandatory), CTA (preferred). - Expertise in JavaScript, Glide APIs, Flow Designer, and ServiceNow development best practices.### Competencies:- Strong leadership, communication, and stakeholder management skills. - Excellent interpersonal and communication skills to engage effectively with diverse global stakeholders. - Collaborate with teams across the business to develop end-to-end high-value use cases - Excellent collaboration and leadership skills, ensuring the team is working towards its targets and remains motivated.***\*To apply, simply click the button below and email us your CV***Find out more about , and for more opportunities, take a look at our **.**Apply Now