ServiceNow Analyst

Fresenius Medical Care; Bengaluru; Presencial; INR 2 200 000 - 3 400 000; Tempo integral

Resumo da oferta

Fresenius Medical Care in Bengaluru seeks a Senior ServiceNow HRSD Developer to act as the primary internal technical resource for our HRSD implementation. You will own integration work, including Workday HCM, EDM, and knowledge management, while aligning with HR business stakeholders.

The role demands expert JavaScript and ServiceNow skills, experience with integrations, and the ability to manage multi‑module configurations across HRSD components such as Employee Center Pro and HR Agent

Qualificações

• 6+ years of ServiceNow development and administration experience.
• 3+ years HRSD experience — Case Management, Employee Center, HR Agent Workspace, EDM.
• Experience with REST/SOAP APIs, Integration Hub, Spoke, OAuth, and data mapping.

Responsabilidades

• Serve as FME's Integration Specialist and ServiceNow Developer for HRSD.
• Manage the Workday HCM integration development: API endpoints, OAuth credentials, config and mapping.
• Review and validate configurations across Case Management, Employee Center Pro, EDM and KM.
• Build and maintain Flow Designer flows, UI policies, client scripts, and inbound actions for HRSD.
• Develop HRSD dashboards, reports, and support ATF/UAT testing in sprints.

Conhecimentos

ServiceNow development

HRSD experience

REST/SOAP APIs

OAuth integration

Workday HCM integration

Knowledge Management

Internationalization

JavaScript

Flow Designer

ACL configuration

Ferramentas

SharePoint

OAuth 2.0

ServiceNow Integrations

Descrição da oferta de emprego

About the Role

We are seeking a Sr. ServiceNow HRSD Developer to serve as FME's primary internal technical resource for our HRSD implementation as the client-side integration specialist and ServiceNow developer Fresenius Medical Care is a global leader in renal care products and services, dedicated to improving patient quality of life. Our Enterprise Tools team owns the ServiceNow platform and is undertaking a major HRSD implementation to replace the legacy Dovetail case management system along with People Doc with a modern, scalable, employee-centric HR service delivery platform. Key capabilities will include Employee Relations, Employee Center Pro, HR Agent Workspace, Employee Document Management (replacing PeopleDoc and OnBase), Knowledge Management (with SharePoint external source), Universal Requests, Workday HCM integration, Internationalization (3 languages), Dynamic Translations, Data Migration from Dovetail, and OCM.

Key Responsibilities

• HRSD Capabilities Serve as FME's Integration Specialist and ServiceNow Developer for HRSD.
• Manage the Workday HCM integration development: API endpoints, OAuth credentials, OOB flow/subflow/action configuration (Spoke, RaaS), data mapping and transform maps, and integration scheduling.
• Review and validate all configurations across Case Management (40 HR services, 50 assignment rules, 28 SLAs), Employee Relations, Employee Center Pro, HR Agent Workspace, Universal Requests, and EDM.
• Support Employee Document Management configuration: Document Types, Security Policies, Retention Policies, Advanced Forms templates (low/medium/high complexity), and Bulk Document Import from PeopleDoc and OnBase via SFTP.
• Support Knowledge Management configuration: Knowledge Bases, Categories, Workflows, Article imports (up to 100), and SharePoint External Content Integration.
• Own Internationalization and Dynamic Translation configuration: localization properties, language activation (up to 3 + English), field/label export/import cycles, and Dynamic Translation Framework.
• Manage update set lifecycle on the client side: Dev → Test → Prod promotions, preview error resolution, and adherence to FME naming conventions.
• Build and execute ATF test suites; co-develop UAT test scripts to triage and track defects (Critical / High / Medium / Low) to resolution within sprint cadences.
• Participate in all workshops, sprint reviews, stand‑ups, and retrospectives and ceremonies.
• Maintain and enhance Employee Center Pro portal branding, taxonomy, widget configuration, and audience targeting.
• Develop and maintain HR Agent Workspace lists, form layouts, AWA routing, and workspace communications.
• Build and maintain Flow Designer flows, Business Rules, Client Scripts, UI Policies, and custom Inbound Actions for HRSD.
• Manage ongoing Workday integration health, error handling, and field mapping updates as HR data structures evolve.
• Maintain EDM security and retention policies; oversee Advanced Forms template lifecycle.
• Build and maintain HRSD dashboards, reports, and interactive filters for HR operations visibility.

Required Qualifications

• 6+ years of ServiceNow development and administration experience in enterprise environments.
• 3+ years of direct HRSD experience — Case Management, Employee Center, HR Agent Workspace, and/or EDM.
• Proven experience with ServiceNow integrations: REST/SOAP APIs, Integration Hub, Spoke framework, OAuth, and transform maps.
• Workday HCM integration experience strongly preferred.
• Hands‑on experience with Employee Document Management, Advanced Forms, and Bulk Document Import.
• Knowledge Management configuration including external content sources (SharePoint).
• Experience with ServiceNow Internationalization and/or Dynamic Translation Framework.
• Expert‑level JavaScript, GlideScript, Flow Designer, Business Rules, Client Scripts, and ACL configuration.
• Experience managing update sets across multi-instance environments (Dev / Test / Prod) including preview error remediation.
• Experience working within hybrid‑agile implementation frameworks alongside an SI partner.
• Strong communication skills; able to represent technical decisions to HR business owners and non‑technical stakeholders.

Preferred Qualifications

• Experience with Universal Requests and cross‑departmental routing (Incident → HR Case transfers).
• Experience replacing legacy HR case management systems (Dovetail, ServiceNow HRSD migration, or equivalent). Is a plus.
• Experience with Employee Relations case configuration (Allegation Types, ER‑specific security).
• NOW Mobile / Agent Mobile App configuration experience.
• Virtual Agent / Conversational AI configuration — scoped for future roadmap.
• Healthcare or life sciences environment experience; GDPR / data privacy compliance awareness.

Certifications

• Certified ServiceNow Administrator (CSA) - Required
• Certified Application Developer (CAD) - Required
• CIS — HR Service Delivery (HRSD) - Strongly Preferred
• CIS — Employee Document Management (EDM) -Preferred Micro‑Cert — Employee Center Pro
• Micro‑Cert — Agile and Test Management -Preferred
• Micro‑Cert — Automated Test Framework (ATF) -Preferred
• ITIL 4 Foundation -Preferred

Creating a future worth living. For patients. Worldwide. Every day.

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering high‑quality products as well as innovative technologies and treatment concepts.