Servicenow Administrator

Info Services; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Info Services in Hyderabad, India is seeking a skilled ServiceNow Administrator to manage platform governance, performance, and security. You will lead upgrades, environment strategies, and post-upgrade reviews while configuring workflows and knowledge management modules.

Prerequisites include a related bachelor's degree; CSA/CIS certifications and ITIL Foundation are preferred to ensure best practices in IT service management and platform operations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• CSA and CIS certifications strongly preferred.
• ITIL Foundation Certification preferred.

Responsibilities

• Platform Administration & Governance: administer and maintain the ServiceNow platform, ensuring high availability, performance, reliability, and security.
• Platform Operations & Maintenance: coordinate upgrades, patching, and release management; manage environment strategy.
• Configuration & Enhancement: configure workflows, business rules, notifications, forms, and knowledge management.

Job description

Description

Platform Administration & Governance
Administer and maintain the ServiceNow platform, ensuring high availability, performance, reliability, and security.
Manage system configurations, user administration, groups, roles, ACLs, and platform access controls.
Establish and enforce platform governance, standards, and best practices.
Monitor platform health, performance metrics, and capacity utilization.
Platform Operations & Maintenance
Coordinate ServiceNow upgrades, patching, and release management activities.
Validate platform functionality through testing and post-upgrade reviews.
Manage instance cloning activities and environment strategy across Development, Test, and Production environments.
Troubleshoot and resolve platform-related issues, incidents, and service disruptions.
Configuration & Enhancement
Configure workflows, business rules, notifications, forms, service catalogs, and knowledge management solutions.
Support implementation and enhancement of ServiceNow modules such as:
ITSM
ITOM
CMDB
Employee Center
Service Catalog
Knowledge Management
HR Service Delivery
Asset Management

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
ServiceNow Certified System Administrator (CSA) required or strongly preferred.
ServiceNow Certified Implementation Specialist (CIS) certifications preferred.
ITIL Foundation Certification preferred.