Servicenow Administrator

Purview Services; Ernakulam; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Purview Services in India (Ernakulam) seeks a ServiceNow CMDB specialist to design and operate CMDB aligned to CSDM for Tier-1 / critical services. You will configure CMDB, Discovery, Service Mapping, MID Servers, and IntegrationsHub, and build CI models and reconciliation rules.

Deliverables include a robust CMDB, 95% data quality, fully mapped Tier-1 services, and audit-ready documentation. This role supports continuous improvement of ITOM and AIOps capabilities.

Qualifications

• 46+ years of hands-on ServiceNow platform experience.
• Strong expertise in: CMDB, Discovery, Service Mapping, IntegrationHub / APIs.
• Proven experience implementing CSDM.
• Experience in banking or regulated environments preferred.
• Strong understanding of CI lifecycle, service modelling, and dependency mapping.
• ServiceNow certifications (CSA, CIS, CSDM) desirable.

Responsibilities

• Configure and administer ServiceNow CMDB aligned to CSDM.
• Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules.
• Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services.
• Configure MID Servers, data sources, and automated CI ingestion.
• Build and support integrations using IntegrationHub, APIs, and transform maps.
• Implement de-duplication, source-of-truth, and certification controls.
• Configure and monitor CMDB Health dashboards (completeness, correctness, compliance).
• Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps.
• Produce technical documentation and support operational handover.

Skills

ServiceNow CMDB

Discovery

Service Mapping

IntegrationHub / APIs

CSDM

Job description

Role & responsibilities

Key Responsibilities

• Configure and administer ServiceNow CMDBaligned to CSDM
• Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules
• Implement and operate ServiceNow Discovery and Service Mappingfor Tier-1 / critical services
• Configure MID Servers, data sources, and automated CI ingestion
• Build and support integrationsusing IntegrationHub, APIs, and transform maps
• Implement de-duplication, source-of-truth, and certification controls
• Configure and monitor CMDB Health dashboards(completeness, correctness, compliance)
• Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps
• Produce technical documentation and support operational handover

2. Required Skills & Experience

• 46+ years of hands-on ServiceNow platform experience
• Strong expertise in:
• CMDB
• Discovery
• Service Mapping
• IntegrationHub / APIs
• Proven experience implementing CSDM
• Experience in banking or regulated environmentspreferred
• Strong understanding of CI lifecycle, service modelling, and dependency mapping
• ServiceNow certifications (CSA, CIS, CSDM) desirable

3. Deliverables & Success Measures

• CSDM-aligned CMDB implemented and operational
• 95% CMDB data quality (completeness and accuracy)
• Tier-1 services fully mapped with validated dependencies
• Reduction in manual CMDB updates and incident impact assessment time
• Audit-ready CMDB with defined ownership and certification

4. Business OutcomeThese contractors will establish a trusted, automated CMDB foundationenabling:

• Faster and more accurate incident impact analysis
• Improved change risk assessment
• Operational resilience for critical services
• AI-ready service management and AIOps capabilities