Service Technician

Yash Packaging; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Yash Packaging is seeking a service support professional to handle service calls, troubleshoot technical issues, and ensure timely resolutions. The role emphasizes excellent customer service, cross-team collaboration, and accurate record-keeping of all service activities.

You will work with multiple teams to minimize downtime and deliver reliable support services. Strong communication and organizational skills are essential for success in this on-site position.

Qualifications

• Handle service calls and resolve technical issues.
• Identify and troubleshoot problems to minimize downtime.
• Rectify issues and provide excellent customer service.
• Collaborate with other teams to ensure seamless operations.
• Maintain accurate records of service activities and resolutions.
• Ensure timely resolution of service requests and complaints.

Responsibilities

• Handle service calls and resolve technical issues efficiently.
• Identify and troubleshoot problems to minimize downtime.
• Rectify issues and provide excellent customer service.
• Collaborate with other teams to ensure seamless operations.
• Maintain accurate records of service activities and resolutions.
• Ensure timely resolution of service requests and complaints.

Skills

Service calls handling

Troubleshooting

Customer service

Cross-functional collaboration

Record keeping

Issue resolution

Job description

• Handling service calls and resolving technical issues efficiently.
• Identifying and troubleshooting problems to minimize downtime.
• Rectifying issues and providing excellent customer service.
• Collaborating with other teams to ensure seamless operations.
• Maintaining accurate records of service activities and resolutions.
• Ensuring timely resolution of service requests and complaints.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.