Service Sales Support Engineer

Siemens; Vadodara; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Siemens is seeking a Service Sales Support Engineer in Vadodara, India, to drive aftermarket service sales support for Industrial Steam Turbines. You will prepare competitive offers, manage quotations, and coordinate with Engineering, Field Service, and Procurement to fulfill orders and support business growth.

The role requires 5–8 years of experience in sales support or related fields, with strong knowledge of steam turbine technology and commercial acumen.

Qualifications

• Bachelor's degree in mechanical engineering (B.E./B.Tech).
• 5–8 years of experience in sales support, inside sales, service sales or aftermarket services.
• Experience in Industrial Steam Turbine, rotating equipment, power generation or heavy engineering.

Responsibilities

• Proactively identify service opportunities and coordinate with cross-functional teams.
• Prepare and submit techno-commercial offers for spare parts, repairs, overhauls and service solutions.
• Ensure timely quotation management, order booking and delivery support.

Skills

Sales Support

Inside Sales

CRM Knowledge

Stakeholder Management

Education

B.E./B.Tech in Mechanical Engineering

Tools

Salesforce

MS Office (Excel, PowerPoint)

Job description

The Service Sales Support Engineer will be responsible for driving aftermarket service sales support activities for Industrial Steam Turbines, including preparation and submission of commercial offers for spare parts, repairs, overhauls, and service solutions. The role requires proactive identification of service opportunities, close coordination with cross‑functional teams, timely quotation management and order booking to support business growth and enhance customer satisfaction.

The candidate should possess strong technical knowledge of steam turbine technology, commercial acumen, and the ability to manage customer requirements throughout the sales and order fulfillment cycle.

Key Responsibilities

Sales & Business Support

• Proactively monitor Salesforce and other business systems to identify new service opportunities for Industrial Steam Turbines.
• Prepare and submit competitive offers for:
  • Spare Parts
  • Repairs and Refurbishments
  • Turbine & Generators Overhauls
  • Field Service Support
  • Long-Term Service Agreements (where applicable)

Proposal & Quotation Management

• Develop techno-commercial proposals based on customer requirements and equipment condition.
• Maintain strong focus on improving Quotation Response Time (QRT) and ensure prompt submission of offers.
• Coordinate with Engineering, Field Service, Project Management, Operations, Procurement, and Sales team to obtain technical and commercial inputs.
• Ensure quotations are accurate, competitive, and aligned with company policies.

Order Management & Execution Support

• Ensure timely order booking and complete documentation.
• Monitor order processing activities and coordinate with internal stakeholders to meet committed delivery schedules.
• Follow up on customer purchase orders, clarifications, and contract requirements.
• Support issue resolution during order execution and delivery stages.

Technical Support

• Maintain strong understanding of Industrial Steam Turbine products, components, and service offerings.
• Review customer technical requirements and recommend suitable spare parts and repair solutions.
• Support preparation of scope definitions for overhaul and maintenance activities.

Reporting & Compliance

• Maintain accurate opportunity, quotation, and order data in Salesforce and related systems.
• Ensure adherence to company policies, quality standards, and commercial guidelines.

Travel

Travel to customer sites and internal locations as required to support business development and customer engagement activities.

Required Qualifications & Skills

Education

• Bachelor's Degree (B.E./B.Tech) in Mechanical Engineering.

Experience

• 5–8 years of experience in Sales Support, Inside Sales, Service Sales, or Aftermarket Services.
• Preferably within the Industrial Steam Turbine, Rotating Equipment, Power Generation, or Heavy Engineering industry.

Technical Competencies

• Good knowledge of Industrial Steam Turbine technology and applications.
• Understanding of turbine maintenance, overhauls, repairs, and spare parts.
• Ability to interpret technical documents, drawings, and service requirements.

Commercial Competencies

• Strong understanding of commercial terms and conditions.
• Knowledge of contract management, pricing, costing, and profitability considerations.
• Ability to prepare and evaluate techno-commercial proposals.

Soft Skills

• Excellent communication and presentation skills.
• Strong customer orientation and relationship management ability.
• Effective coordination and stakeholder management skills.
• Good analytical and problem-solving capabilities.
• Experience working with CRM tools such as Salesforce.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.