Service Sales Manager- CCS- West Bengal LCT

GE HealthCare; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

GE HealthCare in Kolkata, India, seeks a professional to manage contract administration, risk modeling, and estimating processes to support tenders and reviews. You will help ensure quality, timeliness, and profitability while coordinating with service, sales, and operations teams.

The role emphasizes strong contract management, customer focus, and leadership in small projects with cross-functional collaboration and process improvement.

Qualifications

• This role requires advanced experience in Services & Customer Contract Management; equivalent degree or experience accepted.
• Ability to manage contracts, service agreements, and risk considerations with quality standards.
• Strong collaboration across internal teams to support tenders and project reviews.

Responsibilities

• Responsible for profitability and customer satisfaction for assigned contracts.
• Provide service agreement and time-and-material program management.
• Assist in sales campaigns for new contracts and proposals.
• Ensure timely resolution of customer issues and satisfaction for assigned contracts.
• Interact with customer service, parts, field service, and other teams; act as liaison.
• May lead small projects, guiding team members and communicating expectations.

Skills

Contract Management

Customer Service

Risk Analysis

Education

Bachelor's degree

Job description

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Job Description

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• This role requires advanced experience in the Services & Customer Contract Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No