Service Sales Engineer

Hitachi Energy Ltd.; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hitachi Energy Ltd. is seeking an experienced Service Sales Engineer based in Ahmedabad, Gujarat, with extensive travel across the state to cultivate customer relationships and identify service opportunities.

You will engage with power generation, T&D, and industrial clients, coordinating with site teams and channel partners to deliver service solutions while upholding Hitachi Energy’s safety and integrity values.

Qualifications

• Bachelor’s degree in engineering is required.
• 6–10 years of relevant professional experience.
• Willingness to travel 60–80% of the time for customer engagements.
• Strong understanding of T&D, power generation, and industry customers.

Responsibilities

• Develop and manage customer relationships across Gujarat.
• Travel to customer sites and coordinate with site teams.
• Support channel partners to grow service opportunities.
• Ensure high levels of customer satisfaction and engagement.

Skills

Customer engagement

Travel readiness

English communication

Relationship building

Industry knowledge

Education

Bachelor’s degree in engineering

Job description

We are seeking an experienced Service Sales Engineer for Gujarat, based in Ahmedabad. The role requires extensive travel across the state to engage with customers, develop strong relationships, and drive business opportunities across the Service portfolio.

How you’ll make an impact

• Should demonstrate a strong commitment to serving customers and achieving high levels of customer satisfaction.
• Should possess robust knowledge of power generation electrical systems, transmission and distribution (T&D) markets, industrial and automobile sectors, as well as key customers within the Gujarat region.
• Should have proven experience in travelling to customer sites, including remote locations, and maintaining effective engagement with multiple site teams across power plants, transmission, industrial and automobile facilities.
• Should have experience in managing channel partners and supporting them along a clearly defined growth trajectory.
• Should genuinely value customer engagement and the development of long-term customer relationships.
• Candidates with substantial experience in similar organizations and with comparable products will naturally have a competitive advantage.
• Should have successfully managed a minimum of 20 customers over the course of their career, with demonstrable experience in developing and expanding these customer relationships (specific examples will be beneficial during the interview).
• Should exemplify Hitachi Energy’s core values of safety and integrity, taking responsibility for one’s actions while caring for colleagues, customers, and the broader business.

Your background

• Bachelor’s degree in engineering.6–10 years of relevant professional experience.
• Willingness to travel 60–80% of the time for customer-facing engagements.
• Strong understanding of transmission and distribution (T&D), power generation, and industry customers, with particular focus on after-market services.
• Proven positive, solution-oriented approach to service-related challenges.
• Demonstrated strong commitment to customer satisfaction.Collaborative working style, with effective utilization of internal digital systems and standard processes.
• Practical application of digital tools and data to support customer interactions, service execution, and issue resolution.
• Currently based in the Western region, with proficiency in two or more local languages.Fluency in spoken and written English is required.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.