Field Service Engineer-HVDC | Gurugram, India

Hitachi Energy Ltd.; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Hitachi Energy Ltd. is seeking a skilled HVDC/HVAC service engineer to interface with customers, troubleshoot systems, and manage warranty and LTSA requirements.

The role involves hands-on maintenance, coordination with vendors, and documentation across domestic and international project sites. With a background in electrical engineering and 5+ years in HVDC or related systems, you will support outages, fault resolution, and commissioning activities while upholding safety and integrity

Qualifications

• Diploma or bachelor’s degree in electrical engineering, Electronics Engineering, or related discipline.
• 5 Years of experience in HVDC/HVAC systems, substations, power transmission, grid integration, or power system maintenance.
• Hands-on experience in troubleshooting, maintenance, and operation of electrical equipment in utility, transmission, or industrial environments.
• Experience in customer-facing service roles and managing technical support activities.

Responsibilities

• Interface with customers for HVDC installations and warranty management.
• Perform troubleshooting and restoration of HVDC/HVAC systems and equipment.
• Coordinate with internal teams, vendors, and OEMs to ensure warranty obligations and LTSA requirements.
• Prepare site documentation and service reports, including MOMs.
• Travel domestically and internationally to support customer sites and projects.

Skills

HVDC systems

Troubleshooting

Customer service

English proficiency

Travel readiness

Education

Diploma or Bachelor's in Electrical/Electronics

Tools

HVDC equipment operation

Substation protection

Job description

How You'll Make an Impact

Demonstrate a strong commitment to Health, Safety, and Environmental (HSE) standards, policies, and guidelines.

Serve as the primary customer interface for the HVDC installed base and maintain strong customer relationships.

Perform troubleshooting and restoration activities for HVDC systems and equipment during failures or outages, in coordination with technical experts.

Execute preventive and corrective maintenance activities for HVDC and HVAC equipment.

Monitor installed HVDC assets using Asset Management tools, including performance monitoring and inventory control.

Coordinate with internal teams, customers, vendors, and OEMs to ensure fulfillment of warranty obligations and service requirements.

Manage replacement, installation, and commissioning activities related to failed HVDC/HVAC equipment.

Support Service Project Managers by providing reports, technical inputs, and updates related to warranty, reliability, availability, and Long-Term Service Agreements (LTSA).

Prepare and maintain site documentation, including Minutes of Meeting (MOM), and service reports.

Review technical drawings, engineering documents, protection schemes, and operating procedures to support maintenance and fault resolution.

Participate in outage management, fault investigations, emergency response activities, and root cause analysis.

Ensure timely communication and coordination with technical support teams during critical service events.

Travel domestically and internationally to support customer sites and project requirements.

Uphold Hitachi Energy's core values of safety, integrity, teamwork, and customer focus.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your Background

Education & Experience

Diploma or bachelor’s degree in electrical engineering, Electronics Engineering, or related discipline.

Additional certifications or training in HVDC, substation systems, control & protection, or power system maintenance will be considered an advantage.

5 Years of experience in HVDC/HVAC systems, substations, power transmission, grid integration, or power system maintenance.

Hands-on experience in troubleshooting, maintenance, and operation of electrical equipment in utility, transmission, or industrial environments.

Experience in customer-facing service roles and managing technical support activities.

Exposure to outage management, fault diagnosis, equipment replacement, and commissioning activities.

Experience working with warranty management, LTSA contracts, reliability, and availability monitoring is preferred.

Willingness to travel extensively and work in demanding operational environments.

Proficiency in both spoken & written English language is required.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.