Service Planner

Atlas Copco Group; Pune District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Friendly atmosphere

Growth opportunities

Culture of integrity

Impactful work

New challenges daily

Global opportunities

Job summary

Atlas Copco Group in Hyderabad, India, seeks a Service Contract Administrator to manage end-to-end contract creation, maintenance, and invoicing within SAP. You will coordinate with regional CSO teams and handle spare parts orders while monitoring service activities via Movilizer and MAM2.

The role requires a Bachelor's degree or engineering diploma, strong ERP/SAP skills, and proven service-industry experience with excellent communication and cross-functional collaboration abilities.

Qualifications

• Bachelor's degree or engineering diploma required.
• Solid service industry experience and understanding of service operations.
• Strong computer skills and experience with SAP or similar ERP systems.

Responsibilities

• Create new service contracts in SAP.
• Maintain service contracts: yearly price, duration, renewal.
• Process invoicing with reference to regional billing statements.
• Book spare parts and equipment orders.
• Coordinate with regional CSO for contract execution.
• Monitor service activities via Movilizer and MAM2; support timely closing.

Skills

Computer proficiency

SAP ERP

Cross-functional teamwork

Administrative tasks

Communication skills

Education

Bachelor's degree or Diploma in Engineering

Tools

SAP

ERP systems

Job description

• Responsible for New Service Contract creation.
• Receive details of the contract terms & Conditions (e.g. M/c Sr no, Customer details, tenure of contract, the value of the contract, the scope of contracts etc.) from regional sales & service team and creating contracts in SAP.
• Responsible for Service Contract Maintenance. Check Contract yearly price , duration, renewal etc
• Responsible for Service Contract Invoicing (Running Billing due list report and invoicing with reference to regional billing statement)
• Responsible for Spare parts and Equipment order booking
• Close Co ordination with regional CSO for service contract execution.
• Monitoring Service job activities through Movilizer ,support to regional CSO & follow up for timely closing of service jobs
• O&M contractor Purchase order creations and sub contractor invoice processing.
• Resolve queries/ issues on the systems like MAM2.
• Analyse recurring issues with the systems and resolve them with the IT department;Identify system changes needed to support organization plans, validate the same with the supervisor and implement changes along with the IT department.
• To elevate the unresolved issues to the Product manager, whenever necessary so that immediate action can be taken to resolve them.
• SRM Responsible for Non Core purchase.

Your role

• Service Delivery Planning and Execution
• Responsible for New Service Contract creation.
• Receive details of the contract terms & Conditions (e.g. M/c Sr no, Customer details, tenure of contract, the value of the contract, the scope of contracts etc.) from regional sales & service team and creating contracts in SAP.
• Responsible for Service Contract Maintenance. Check Contract yearly price , duration, renewal etc
• Responsible for Service Contract Invoicing (Running Billing due list report and invoicing with reference to regional billing statement)
• Responsible for Spare parts and Equipment order booking
• Close Co ordination with regional CSO for service contract execution.
• Monitoring Service job activities through Movilizer ,support to regional CSO & follow up for timely closing of service jobs
• O&M contractor Purchase order creations and sub contractor invoice processing.
• Data Steward Vendor master
• Movilizer & MAM2
• Resolve queries/ issues on the systems like MAM2.
• Analyse recurring issues with the systems and resolve them with the IT department;Identify system changes needed to support organization plans, validate the same with the supervisor and implement changes along with the IT department.
• To elevate the unresolved issues to the Product manager, whenever necessary so that immediate action can be taken to resolve them.
• SRM Responsible for Non Core purchase.
• Responsible for Vendor orders creation & payment Processing & keeping record

To succeed, you will need

• Education- Bachelor's degree or diploma in engineering or a related field.
• Relevant Experience- Background in the service industry with a solid understanding of service operations and customer satisfaction,
• Key Skills and Attributes - Proficient in computer skills and experienced with SAP or similar ERP systems, Demonstrated ability in cross-functional teamwork and administrative tasks and Strong verbal and written communication skills.

In return, we offer

• A friendly, family-like atmosphere
• Plenty of opportunities to grow and develop
• A culture known for respectful interaction, ethical behaviour, and integrity
• Potential to see your ideas realized and to make an impact
• New challenges and new things to learn every day
• Access to global job opportunities, as part of the Atlas Copco Group

Job location

Country and city

India, Hyderabad

Contact information

Talent Acquisition Team: Atlas Copco Group

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