Service Parts Program Integrator

MS0095 GE Healthcare Global Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare Bengaluru is seeking a Service Parts Program Integrator to orchestrate cross-functional efforts across PCS Engineering, Product Management and GSPO. The role focuses on ensuring service readiness for NPIs, managing obsolescence, and building strategies to sustain service after product end-of-sales.

The position involves leading daily interactions with supply chain, sourcing and lifecycle leaders to minimize gaps, optimize inventory, and drive service excellence in a global

Qualifications

• Bachelor’s degree with minimum 5 years’ experience.
• 3 years’ experience in cross-functional product development/integration, product support or project management.
• Ability to work effectively across functions to deliver results in a global environment.
• Experience with product installed base teams or field service teams.
• Ability to manage competing priorities.
• Ability to monitor and manage critical path elements of consolidated projects.
• Excellent English verbal and written communication skills.
• Ability to make formal presentations.

Responsibilities

• Ensure customer satisfaction for NPIs by delivering service parts readiness and availability on time.
• Improve product quality by monitoring post-NPI service demand and escalating to Engineering and GSPO.
• Review engineering changes for impact to service parts and prevent fulfillment gaps.
• Improve fulfillment by prioritizing obsolescence and SP workload for engineering and GSPO.
• Collaborate with engineering to build service part lists for milestones and ensure continued service after sales.
• Support Last Time Buy and Supplier Move projects for spare part availability till EOGS.
• Support VCP activities to increase availability of repaired and harvested spare parts.
• Drive regional spare part pricing to secure revenue and margin targets.

Skills

Cross-functional collaboration

Stakeholder management

Project leadership

English communication

Prioritization

Presentation skills

Education

Bachelor's degree

MBA or master’s degree

Job description

Job Description Summary

Service Parts Program Integrator is the key interface between Patient Care Solutions (PCS) Engineering Teams (NPI and IB), Product Management and the Global Service Parts Organization (GSPO) across the entire product lifecycle. The role leads cross-functional collaboration to ensure service-readiness for New Product Introductions (NPIs), to resolve technical obsolescence of service parts, to build a strategy to continue service after end of product sales and to reduce service inventory in anticipation of product End of Guaranteed Service (EOGS). As a Program Integrator (PI) you will serve as the focal interface between multiple functions. You will gain great cross-functional exposure & project leadership skills, leading daily interactions with supply chain, sourcing, engineering, Service Segment Lifecycle Leaders, etc., aiming to create the optimal solution for customers and business around spare part strategies. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Key Responsibilities:

• Ensure customer satisfaction for NPIs by delivering service parts readiness and availability on time.
• Improve product quality by monitoring post-NPI service demand, identifying potential quality problems, and escalating to Engineering and Global parts organization.
• Review all engineering changes for impact to service parts; prevent fulfillment gaps and trapped inventory due to engineering changes.
• Improve fulfillment by prioritizing technical obsolescence and Supplier Change Request workload for supporting engineering and GSPO teams.
• Collaborate with engineering teams to build service part lists for products going through M6, M7 and M8 milestones; develop strategy to ensure continued service parts fulfillment after product end of sales.
• Support of Last Time Buy and Supplier Move projects to ensure spare part availability till End of Guaranteed Service.
• Support VCP activities to increase availability of repaired and harvested spare parts.
• Help to drive regional spare part pricing activities to secure revenue and margin targets.

Required Qualifications:

• Bachelor’s degree with minimum 5 years’ experience.
• 3 years’ experience in cross-functional product development/integration, product support or project management.
• Ability to work effectively across functions to deliver results for multiple commitments in a global environment.
• Experience working with product installed base teams or field service teams.
• Ability to manage competing priorities.
• Ability to monitor and manage critical path elements of consolidated projects.
• Excellent English verbal and written communication skills.
• Ability to make formal presentations.

Preferred Qualifications:

• MBA or master’s degree.
• Patient Care Solutions (MS, DCAR, MIC, ARC) product knowledge and experience.
• Experience working in MyWorkshop PDM system.
• Experience working in Oracle GLPROD or other ERP Systems.
• Experience working in SPM or other Planning Systems.
• Strong analytical skills.
• Proven experience improving processes and accelerating change.

Inclusion and Diversity

Inclusion and Diversity GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Additional Information

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Relocation Assistance Provided: Yes At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.