Customer Service Executive- Network Operations & Support - Network

Tata Communications; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Communications in India is seeking a telecom professional with 2+ years of hands-on experience in planning and designing FTTx networks. You will leverage GIS/drafting tools such as MapInfo, Spatial Net, AutoCAD, and QGIS to deliver frontline designs and support field teams.

You will coordinate with stakeholders, ensure design quality, train team members, and produce construction plans, BOM/BOQ, and survey reports. Strong knowledge of OSP/FTTx and GIS data management is essential.

Qualifications

• 2+ years of telecom experience in planning and designing FTTx.
• Hands-on experience with GIS/drafting tools such as MapInfo, SpatialNet, AutoCAD, and QGIS.
• Able to lead a team and ensure design quality.

Responsibilities

• Plan and design FTTx networks using GIS tools.
• Ensure quality control of design deliverables.
• Train and improve efficiency of team members.
• Work with various GIS datasets and derive patterns using GIS tools.
• Prepare construction plans in AutoCAD and related BOM/BOQ.
• Coordinate with field teams and stakeholders for data and approvals.
• Create and interpret telecom specifications and regulations.
• Develop power designs per utility guidelines.

Skills

FTTX Planning & Designing

GIS Tools

MapInfo

QGIS

AutoCAD

Team leadership / training

Tools

MapInfo

Spatial Net

AutoCAD

QGIS

ArcGIS

Job description

Job Summary

2+ years of Professional/Technical Experience in Telecom with good knowledge in Planning & Designing of FTTX Network and Hands-on experience in using GIS/drafting Tools like MapInfo/Spatial net/AutoCAD/ QGIS and should be capable of handling team and Quality Factory.

Knowledge of ANZ region Fiber Network Architecture and specifications.

Key Responsibilities

• Planning and Design of FTTx Network using GIS tools.
• Quality Control on design delivery
• Training and Efficiency improvement with team members
• Should be able to work on different GIS datasets and create new information or investigate patterns using MapInfo, QGIS or other GIS tools like ArcGIS, Spatial net etc...
• End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQ
• Communicate with stakeholders on the rejections and corrective actions.
• Coordinating with the Field Teams for the required information
• Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
• Create power designs as per power utility guidelines.
• Communicate with field teams for any additional data/clarification required

Technical Competencies

• Understanding of telecommunications transmission network, Outside plant deployment and multiple FTTx Technologies
• Experience in Copper/ Fiber Access Network, Field practices along with quality, testing standards and Fibre network architecture
• Knowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodology
• Knowledge / Skills Responsible to delivery 100% quality products to customers at all time
• Good analytical / problem solving skills o Should be able to work on different GIS datasets and create new information or investigate patterns using QGIS, and Other GIS tools
• Communicate with teams for any additional data / clarification required
• Creating and maintaining the structures necessary for GIS data storage;
• Knowledge of OSP, Fiber, Copper & other emerging technologies
• Good Hands on Experience on MapInfo Tool/AutoCAD
• Planning Designing of Telecom Passive network for FTTx technology
• Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
• Good understanding of OSP construction activities
• Strong GIS skills with two or more GIS packages
• Excellent verbal / written communication skills
• Good writing skills - for documentation, training, processes
• Good understanding of OSP/ISP construction activities
• Design optical fibre cable to commercial and residential premises, multi-dwelling units.
• Expert for FTTN, FTTB, FTTC technology and MDU designs
• Good knowledge of BOQ and BOM for FTTx Designs