Service Now HRSD

Tekskills Inc.; Mumbai; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Tekskills Inc. in Mumbai, India seeks an experienced ServiceNow specialist to configure and troubleshoot HR Services, HRSD modules, and related workflows. You will review and implement OOTB and custom solutions to meet business needs.

You will work on Agent Workspace, UI Policies, Business Rules, and Integrations, helping clients optimize HR case management, translation management, and reporting. Strong communication and mentoring skills are expected.

Qualifications

• Hands-on experience with HRSD modules and scripts.
• Ability to review and provide OOTB and custom solutions based on business needs.
• Strong knowledge of ServiceNow ITSM processes and functionalities.

Responsabilités

• Configure and troubleshoot HR Services, Record Producers, Life Cycle Events, and HR Criteria.
• Manage User Profiles, Groups, Roles, and security settings.
• Design and configure Virtual Agents and Agent Chat configurations.
• Develop and optimize reports, dashboards, and PA widgets.

Connaissances

HRSD modules

UI Builder

Agent Workspace

ServiceNow ITSM

REST integrations

Data sources

Workflows

Reports & dashboards

Translation Management

Outils

Integration Hub

Spoke Configuration

SharePoint integration

KPI dashboards

Description du poste

Description:

• Configure and troubleshoot HR Services, Record Producers, Life Cycle Events, HR Criteria, User Criteria, and COE configurations.
• Configure and troubleshoot COE Security settings, Access Controls (ACLs), and Security Attributes.
• Manage User Profiles, HR Profiles, Groups, and Roles.
• Implement and manage HR Assignment Rules, Matching Rules, Advanced Work Assignment, and Custom Auto Assignment.
• Extensive hands‑on experience with HRSD modules and relevant scripts.
• Ability to review and provide OOTB and custom solutions based on business needs.
• Proficient in UI Policies, Data Policies, Client Scripts, Catalog Client Scripts, UI Actions, Business Rules, Script Includes, Scheduled Jobs, Flows, Sub Flows, Actions, Workflows, Events, Email Scripts, Notifications, Quick Messages, Response Templates and Fix Scripts.
• Experience with HR Agent Workspace (Classic) and Agent Workspace for HR Case Management and should be able to make customizations using UI Builder.
• Proficient in Reports, Indicators, Breakdowns, Data Sources, Dashboards, PA Widgets and in Analytics Center.
• Experience with Scoped Applications, Cross-Scope Privileges, and Restricted Caller Accesses.
• Design and configure Virtual Agents.
• Implement and troubleshoot Agent Chat configurations.
• Configure and troubleshoot Interactions.
• Provide improvements and solutions for the Knowledge Management process, including configuration and customization.
• Knowledge of Employee Center Pro and Portal Widgets, including troubleshooting and customization.
• Strong understanding of ServiceNow ITSM processes and functionalities.
• Hands‑on experience with Translation Management and Dynamic Translations.
• Hands‑on experience with Data Sources, Transform Maps and Transform Event Scripts.
• Excellent troubleshooting and debugging skills across all relevant areas.
• Demonstrate comprehensive knowledge of integrations, including configuration and troubleshooting.
• Proficient in REST message end‑to‑end processes, including configuration and troubleshooting.
• Experience with Integration Hub, specifically OOTB Spoke Configuration for SharePoint.
• Strong communication skills to interact with clients, gather requirements, understand the instance, and suggest optimal solutions.
• Ability to lead and mentor junior developers, addressing technical and support‑related questions.