Service Now HRSD

Tekskills Inc.; Kolkata District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Tekskills Inc. seeks a ServiceNow HRSD expert to configure and troubleshoot HR Services, COE and user criteria, with strong focus on security, access controls, and roles.

You will manage HR profiles, groups and workflows, and implement assignment rules along with advanced auto assignment. You will design Virtual Agents, agent chat configurations, and contribute to Knowledge Management, dashboards and analytics.

Qualifications

• Extensive hands-on experience with HRSD modules and scripts.
• Strong knowledge of ServiceNow ITSM processes and functionalities.
• Experience with HR Agent Workspace (Classic) and Agent Workspace for HR Case Management.
• Proficient in UI Policies, Data Policies, Client Scripts, and related scripts.
• Ability to review solutions (OOTB and custom) based on business needs.

Responsibilities

• Configure and troubleshoot HR Services, COE configurations and user criteria.
• Configure security settings, ACLs and security attributes.
• Manage User Profiles, HR Profiles, Groups and Roles.
• Implement and manage HR Assignment Rules, Matching Rules and Advanced Auto Assignment.
• Design and configure Virtual Agents and Agent Chat configurations.
• Provide improvements for Knowledge Management processes and Portal Widgets.
• Develop reports, dashboards and PA widgets; work with Analytics Center.
• Lead and mentor junior developers; interact with clients to gather requirements.

Skills

HRSD modules

UI Policies

Client Scripts

Flows & Workflows

Agent Workspace

Reports & Dashboards

Integration Hub

REST APIs

Knowledge Management

Virtual Agents

Translations

Security ACLs

Tools

Transform Maps

Transform Event Scripts

Data Sources

Script Includes

SharePoint Spoke

Job description

Description:

• Configure and troubleshoot HR Services, Record Producers, Life Cycle Events, HR Criteria, User Criteria, and COE configurations.
• Configure and troubleshoot COE Security settings, Access Controls (ACLs), and Security Attributes.
• Manage User Profiles, HR Profiles, Groups, and Roles.
• Implement and manage HR Assignment Rules, Matching Rules, Advanced Work Assignment, and Custom Auto Assignment.
• Extensive hands-on experience with HRSD modules and relevant scripts.
• Ability to review and provide OOTB and custom solutions based on business needs.
• Proficient in UI Policies, Data Policies, Client Scripts, Catalog Client Scripts, UI Actions, Business Rules, Script Includes, Scheduled Jobs, Flows, Sub Flows, Actions, Workflows, Events, Email Scripts, Notifications, Quick Messages, Response Templates and Fix Scripts.
• Experience with HR Agent Workspace (Classic) and Agent Workspace for HR Case Management and should be able to make customizations using UI Builder.
• Proficient in Reports, Indicators, Breakdowns, Data Sources, Dashboards, PA Widgets and in Analytics Center.
• Experience with Scoped Applications, Cross-Scope Privileges, and Restricted Caller Accesses.
• Design and configure Virtual Agents.
• Implement and troubleshoot Agent Chat configurations.
• Configure and troubleshoot Interactions.
• Provide improvements and solutions for the Knowledge Management process, including configuration and customization.
• Knowledge of Employee Center Pro and Portal Widgets, including troubleshooting and customization.
• Strong understanding of ServiceNow ITSM processes and functionalities.
• Hands-on experience with Translation Management and Dynamic Translations.
• Hands-on experience with Data Sources, Transform Maps and Transform Event Scripts.
• Excellent troubleshooting and debugging skills across all relevant areas.
• Demonstrate comprehensive knowledge of integrations, including configuration and troubleshooting.
• Proficient in REST message end-to-end processes, including configuration and troubleshooting.
• Experience with Integration Hub, specifically OOTB Spoke Configuration for SharePoint.
• Strong communication skills to interact with clients, gather requirements, understand the instance, and suggest optimal solutions.
• Ability to lead and mentor junior developers, addressing technical and support-related questions.