Service Now HRSD

Tekskills Inc.; Delhi; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Tekskills Inc. is seeking an experienced ServiceNow HRSD consultant to configure and troubleshoot HR services, COE configurations, and security settings within a Delhi-based environment.

The role involves managing user profiles, groups, roles, and complex assignment rules across HR processes. The ideal candidate will have hands-on HRSD module experience, knowledge of UI Builder, translations, and analytics.

Qualifications

• Extensive hands-on experience with HRSD modules and scripts.
• Proficient in HR policies, work distribution and agent workspace customizations.
• Strong experience with REST messages and Integration Hub configurations.

Responsibilities

• Configure and troubleshoot HR Services, record producers, life cycle events, HR criteria, user criteria and COE configurations.
• Configure COE Security settings, ACLs and security attributes.
• Manage User Profiles, HR Profiles, Groups and Roles.
• Implement and manage HR Assignment Rules, Matching Rules, and Auto Assignment.
• Design and customize UI Policies, Data Policies, and client scripts for HR processes.
• Build reports, dashboards and PA widgets to monitor HRSD operations.

Skills

ServiceNow HRSD

UI Policies

Agent Workspace

REST integrations

Integration Hub

Reports & Dashboards

Tools

UI Builder

Transform Maps

Job description

Description:

• Configure and troubleshoot HR Services, Record Producers, Life Cycle Events, HR Criteria, User Criteria, and COE configurations.
• Configure and troubleshoot COE Security settings, Access Controls (ACLs), and Security Attributes.
• Manage User Profiles, HR Profiles, Groups, and Roles.
• Implement and manage HR Assignment Rules, Matching Rules, Advanced Work Assignment, and Custom Auto Assignment.
• Extensive hands-on experience with HRSD modules and relevant scripts.
• Ability to review and provide OOTB and custom solutions based on business needs.
• Proficient in UI Policies, Data Policies, Client Scripts, Catalog Client Scripts, UI Actions, Business Rules, Script Includes, Scheduled Jobs, Flows, Sub Flows, Actions, Workflows, Events, Email Scripts, Notifications, Quick Messages, Response Templates and Fix Scripts.
• Experience with HR Agent Workspace (Classic) and Agent Workspace for HR Case Management and should be able to make customizations using UI Builder.
• Proficient in Reports, Indicators, Breakdowns, Data Sources, Dashboards, PA Widgets and in Analytics Center.
• Experience with Scoped Applications, Cross-Scope Privileges, and Restricted Caller Accesses.
• Design and configure Virtual Agents.
• Implement and troubleshoot Agent Chat configurations.
• Configure and troubleshoot Interactions.
• Provide improvements and solutions for the Knowledge Management process, including configuration and customization.
• Knowledge of Employee Center Pro and Portal Widgets, including troubleshooting and customization.
• Strong understanding of ServiceNow ITSM processes and functionalities.
• Hands-on experience with Translation Management and Dynamic Translations.
• Hands-on experience with Data Sources, Transform Maps and Transform Event Scripts.
• Excellent troubleshooting and debugging skills across all relevant areas.
• Demonstrate comprehensive knowledge of integrations, including configuration and troubleshooting.
• Proficient in REST message end-to-end processes, including configuration and troubleshooting.
• Experience with Integration Hub, specifically OOTB Spoke Configuration for SharePoint.
• Strong communication skills to interact with clients, gather requirements, understand the instance, and suggest optimal solutions.
• Ability to lead and mentor junior developers, addressing technical and support-related questions.