Service Manager, Wastewater Treatment Company

Aquatechnics Water Treatment Technologies; Ernakulam; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Aquatechnics Water Treatment Technologies is seeking a Service Manager to lead the service department for wastewater treatment operations. You will supervise service engineers, technicians, STP/ETP operators and site supervisors; ensure preventive maintenance, breakdown response, and high customer satisfaction while maintaining profitable service contracts across plants.

You will monitor plant parameters, drive continuous improvement in process performance, manage spare parts inventory, and

Responsibilities

• Manage service engineers, technicians, STP/ETP operators, and site supervisors; allocate calls and daily schedules.
• Supervise operation and maintenance of STP, ETP, MBBR, MBR, UF, RO systems; monitor plant parameters.
• Prepare preventive maintenance schedules; coordinate breakdown visits; analyze failures and manage spare parts.
• Review service reports; prepare weekly and monthly performance reports; track costs and payments.

Job description

Role & responsibilities

The Service Manager is responsible for managing the complete service department of the wastewater treatment company, ensuring efficient plant operation, preventive maintenance, breakdown response, customer satisfaction, service team productivity, and profitability of service contracts

Service team management :

Manage service engineers, technicians, STP/ETP operators, and site supervisors. Allocate service calls and daily work schedules to Service Engineers, Monitor site visits, Service completion, and team productivity. Conduct weekly service review meetings and monthly performance evaluations. Ensure adequate manpower deployment at all operating sites.

STP, ETP and RO plant operations:

Supervise operation and maintenance of STP, ETP, MBBR, MBR, UF, RO and related systems. Ensure plants operate within the required treatment parameters and discharge/reuse standards. Review pH, DO, MLSS, SV30, ORP, BOD, COD, TSS, turbidity, chlorine and other relevant parameters. Troubleshoot biological treatment problems, membrane fouling, poor settling, low permeate flow, high vacuum, pump failures and blower issues. Recommend process optimization and energy-saving measures.

Preventive and breakdown maintenance

Prepare preventive maintenance schedules for equipments in plants Ensure scheduled maintenance is completed on time. Coordinate emergency breakdown visits and minimize plant downtime. Analyse recurring failures and implement corrective and preventive actions. Maintain spare parts inventory and coordinate with procurement. Ensure service tools, instruments and safety equipment are available.

Reporting and documentation

Review daily service reports submitted by engineers Prepare weekly service performance reports and monthly management reports. Maintain records of breakdowns, maintenance activities, plant parameters and customer complaints. Monitor service costs, pending complaints, spare parts consumption and outstanding service payments. Submit reports to the Head or management