Service Manager-IT Catalogue Administrator

Computacenter AG & Co. oHG; Bengaluru; Sur place; INR 800 000 - 1 100 000; Plein temps

Résumé du poste

Computacenter is seeking an IT Catalogue Administrator in Bangalore to maintain and govern IT service and request catalogue, ensuring services are clearly described and aligned with ITIL standards.

You will collaborate with service owners, support teams and process managers to ensure catalogues support efficient request fulfilment and enhance end-user experience, with strong emphasis on access controls, versioning and compliance.

Qualifications

• Strong understanding of IT disaster recovery and business continuity principles and practices.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple tasks and prioritize effectively.
• Experience with disaster recovery and business continuity planning tools and software.
• Analytical skills to assess risks and impacts and develop effective mitigation strategies.
• Certification in disaster recovery and business continuity (e.g., CBCP, DRII).
• Proven track record in managing team.

Responsabilités

• Develop and maintain the IT service and request catalogue, ensuring services are accurately described, categorised, and accessible to users.
• Ensure catalogue content is aligned with ITIL service management principles and organisational standards.
• Monitor and improve the usability and performance of the request catalogue, including user interface and navigation.
• Support change management processes by updating catalogue items in response to service changes or new offerings.
• Ensure appropriate access controls, approvals, and fulfilment routing are in place for each catalogue item.
• Analyse catalogue usage data to identify trends, gaps, and opportunities for improvement.
• Support audit and compliance activities by maintaining accurate documentation and version control.
• Clear vision and strategy that aligns with the department’s goals and objectives
• Ability to adapt to the needs or the business and technological advancements
• Effective communication
• Quality assurance

Connaissances

Disaster recovery

Communication skills

Task prioritization

Tools & software

Risk analysis

Certification (CBCP/DRII)

Team management

Outils

Disaster recovery tools

Description du poste

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Location: IND - Bangalore | Job-ID: 220279 | Contract type: Standard | Business Unit: IT Consulting

Life on team

Computacenter looking for IT Catalogue Administrator is responsible for the maintenance, and governance of the IT service and request catalogues. This role ensures that service offerings are clearly defined, user-friendly, and aligned with business needs and IT service management standards. The specialist works closely with service owners, support teams, and process managers to ensure the catalogue supports efficient request fulfilment and enhances the end-user experience

What you’ll do

• Develop and maintain the IT service and request catalogue, ensuring services are accurately described, categorised, and accessible to users.
• Ensure catalogue content is aligned with ITIL service management principles and organisational standards.
• Monitor and improve the usability and performance of the request catalogue, including user interface and navigation.
• Support change management processes by updating catalogue items in response to service changes or new offerings.
• Ensure appropriate access controls, approvals, and fulfilment routing are in place for each catalogue item.
• Analyse catalogue usage data to identify trends, gaps, and opportunities for improvement.
• Support audit and compliance activities by maintaining accurate documentation and version control.
• Clear vision and strategy that aligns with the department’s goals and objectives
• Ability to adapt to the needs or the business and technological advancements
• Effective communication
• Quality assurance

What you’ll need

• A Strong understanding of IT disaster recovery and business continuity principles and practices.
• Total Experience should be between 9-12 years
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple tasks and prioritize effectively.
• Experience with disaster recovery and business continuity planning tools and software
• Analytical skills to assess risks and impacts and develop effective mitigation strategies.
• Certification in disaster recovery and business continuity (e.g., CBCP, DRII)
• Proven track record in managing team.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter