Global Business Support Specialist

Computacenter; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Computacenter is seeking a Global Business Support Specialist - IT Sales Operations in Bangalore to join the Partner Management group. You will compile management information reports, coordinate team workloads, and assess cost implications to stay within budget while delivering for customers.

The role involves developing best practices, guiding less experienced colleagues, and ensuring accurate data for reporting and contracting obligations.

Qualifications

• Proven ability to deliver high standards of customer service.
• Excellent interpersonal, literacy and numeracy skills.
• Demonstrates an analytical and systematic approach to resolving problems.
• Proven ability to work under pressure and meet deadlines.
• Plans and organises own workload.

Responsibilities

• Compiles management information reports for accurate up-to-date data.
• Coordinate work schedules to meet business and customer needs and deadlines.
• Assess cost implications to ensure budget adherence.
• Lead small teams delivering basic work packages per company process.
• Ensure operational documentation is fit for purpose and current.

Skills

Customer service

Communication

Analytical

Attention to detail

Organisational skills

Tools

Microsoft Office

Job description

Global Business Support Specialist - IT Sales Operations

Location: IND - Bangalore 24/7, IND - Bangalore | Job-ID: 218876 | Contract type: Standard | Business Unit: Partner Management

Life on the team While holding the Computacenter flag, flying high, at Business Partner Management, our vision is to continue to ‘be the best’ while enabling success for our customers as a trusted, agile and innovative provider of technology around the world. You will be part of a global team, interacting daily with colleagues across multiple geographies. You will have plenty of opportunities to innovate and excel, while you grow with the team.

What you’ll do

• Compiles management information reports through relevant business tools to provide accurate/up to date data.
• Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.
• Assess cost implication of best solution to ensure adherence to budget constraints.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
• Develop best practice procedures and guidelines, including analysing, documenting and reporting on work completed to ensure consistent compliance to company procedures.
• Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
• Provide customer service to internal and external customers to ensure consistent experience.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
• Ensures that Partners act in accordance with Computacenter and customer contractual obligations
• Identifies, onboards and proactively manages new Partners.

What you’ll need

• Good working Knowledge of Microsoft Applications.
• Plans & organises own workload.
• Proven experience of high standards of customer service.
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels.
• Works under general supervision.
• Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Demonstrates an organised approach to work.
• Proven ability to work under pressure and to tight deadlines.
• 1+ Experience working in a multicultural environment.
• 4+ Experience in procurement / vendor management.
• Basic experience in negotiating contracts.
• Understanding of IT Vendors pricing processes.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.

#winningtogether #peoplematter Experience Level Mid Level