Senior Executive - Catalog Management

Amberstudent; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amberstudent is seeking a Senior Catalog Executive to lead a team of 15 catalog specialists and own the accuracy, speed and quality of our product catalog. You will run day-to-day operations, build a QC dashboard to track and reduce errors, and use Excel and AI tools to automate repetitive work.

This hands-on people leader role requires clear communication across teams and a continuous drive to improve processes, quality standards and SOPs while maintaining high data integrity.

Qualifications

• 2–3 years of experience in catalog management or ecommerce operations.
• Experience leading a team of 10+ people.
• Graduate in any discipline; MBA or operations background is a plus.

Responsibilities

• Lead, motivate and manage a team of 15 catalog interns and specialists.
• Build and maintain a QC dashboard to track error rates and accuracy by team member.
• Analyse root causes of recurring errors and implement corrective actions.
• Plan daily and weekly workload, manage leave planning and ensure adherence to TAT and productivity targets.
• Train new joiners on catalog processes, tools, quality standards and SOPs; update training materials.
• Coordinate with cross-functional teams (product, tech, supply, marketing) to resolve catalog issues and deliver requirements.
• Prepare daily/weekly/monthly productivity and quality reports; present insights to management.
• Identify manual tasks and automate them using Excel, AI tools and other solutions.

Skills

Excel

AI tools

People management

Communication

Attention to detail

Reporting

Planning

Education

Graduate degree

MBA

Tools

CMS tools

Google Sheets

Macros

Apps Script

Job description

Working hours Monday to Friday: 11:00 AM - 8:00 PM; Saturday: 11:00 AM - 4:00 PM (Work from Home)

Team size 15 direct reports

Employment type Full-time

About the role

We are looking for a Senior Catalog Executive to lead a team of 15 catalog specialists and own the accuracy, speed and quality of our product catalog. You will run day-to-day operations, build a QC dashboard to track and reduce errors, and use Excel and AI tools to automate repetitive work.

This role suits a hands-on people leader who is detail-oriented, communicates clearly across teams, and is always looking for a smarter way to get the job done.

Key responsibilities

Team leadership and people management

• Lead, motivate and manage a team of 15 catalog interns and specialists.
• Set clear goals, track individual performance and run regular one-on-ones and feedback sessions.
• Handle performance reviews, recognition and improvement plans.
• Build a positive, accountable team culture with low attrition.

Quality control and error reduction

• Create and maintain a team QC dashboard tracking error rates, error types and accuracy by team member.
• Analyse recurring errors, find root causes and put corrective actions in place.
• Define quality standards, checklists and SOPs for catalog work.
• Run periodic audits to ensure listings are accurate and consistent.

Operations, bandwidth and leave management

• Plan daily and weekly workload and allocate tasks based on team bandwidth and priorities.
• Manage leave planning, attendance and shift coverage, including Saturdays, so operations run without disruption.
• Meet turnaround times (TAT) and productivity targets.
• Flag capacity risks early and plan backups.

Training and onboarding

• Train new joiners on catalog processes, tools, quality standards and SOPs.
• Build and update training material and run refresher sessions for the existing team.
• Identify skill gaps and upskill team members.

Communication and collaboration

• Coordinate within the team to keep everyone aligned on priorities and process changes.
• Work with cross-functional teams such as product, tech, supply, marketing and business teams to resolve catalog issues and deliver requirements.
• Act as the main point of contact for catalog-related escalations.

Reporting

• Prepare daily, weekly and monthly reports on productivity, quality, TAT and team performance.
• Present insights and recommendations to management.

Automation and AI

• Identify manual, repetitive tasks and automate them using Excel, AI tools and other solutions.
• Use AI tools (for example ChatGPT, Claude or Gemini) for content creation, data cleanup, attribute enrichment and quality checks.
• Work with tech teams to implement process improvements and automation ideas.

Requirements

Experience

• 2-3 years of Experience in catalog management, e-commerce operations or a related field.
• At least 2 years managing a team of 10 or more people.
• Graduate in any discipline; an MBA or operations background is a plus.

Skills

• Excel: strong working knowledge, including VLOOKUP/XLOOKUP, pivot tables, conditional formatting, data validation and dashboard building.
• AI and automation: hands-on use of AI tools and an automation mindset; able to spot what can be automated and make it happen.
• People management: proven ability to lead, coach and retain a team, and to handle conflicts and performance issues.
• Communication: clear verbal and written communication in English, with confidence working across teams and with senior stakeholders.
• Attention to detail: a strong eye for accuracy and quality in high-volume data work.
• Reporting: able to turn data into clear, useful reports and dashboards.
• Planning: strong organisation skills for workload, bandwidth and leave planning.

Other

• Willing to work from the Pune office, Monday to Friday. Saturday will be Work from home, as per the timings above.

Good to have

• Experience with catalog tools, CMS platforms.
• Familiarity with Google Sheets.
• Basic knowledge of macros, Apps Script.
• Experience setting up SOPs and quality frameworks from scratch.

What success looks like in the first 6 months

• A measurable drop in catalog error rates month on month.
• At least two manual processes automated with Excel or AI.
• Smooth day-to-day operations with no TAT misses caused by planning or leave gaps.