ServiceNow Functional Consultant

Computacenter; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Computacenter Bangalore is seeking a senior functional consultant to drive ITSM enhancements using ServiceNow. You will analyze requests, define requirements, and coordinate with in-house and external teams to deliver changes in a dynamic environment.

The role emphasizes ITIL-aligned processes, stakeholder engagement, and hands-on testing. The ideal candidate has 7–12 years in a functional/BA role, with ServiceNow and ITSM experience, and will work across geographically distributed teams in an

Qualifications

• 7 to 12 years in similar Functional Consultant/Business Analyst roles.
• Experience delivering enhancements for core ITSM systems.
• Experience with ITSM tools including ServiceNow/Remedy/HP Service Centre.

Responsibilities

• Analyse enhancement requests, prioritise them, and coordinate delivery with in-house and external teams.
• Define requirements, processes, and reporting for new modules and components.
• Participate in workshops to align requirements across technical and business teams.
• Ensure solutions align with ITIL practices and industry standards.
• Own delivery of small enhancements, ensure thorough testing and handover.
• Work in geographically distributed Agile teams, write user stories and document outputs.
• Contribute to project plans and maintain relevant documentation.

Skills

ServiceNow

ITSM

Agile/Scrum

Requirements analysis

Stakeholder management

Tools

ServiceNow Admin

Remedy ITSM

HP Service Centre

Job description

Consultant-Servicenow Functional

This is an internal position. Location: IND - Bangalore, IND - Bangalore 24/7 | Job-ID: 218334 | Contract type: Standard | Business Unit: IT Consulting Life on the team Computacenter GIS Service management systems looking for a Functional Consultant/Business Analyst to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team and make this role your own. You will be part of a team of business system analysts focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.

What you’ll do

• Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
• Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
• Participate in workshops to ensure full alignment of requirements and solution across technical and business teams.
• Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
• Own the delivery of small enhancements and new components. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
• Working in geographically spread Agile team – writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
• Contribute to project plans,

What you’ll need

• 7 to 12 years working in similar Functional Consultant/ Business Analyst role and at least 18 months+ in IT Service Management Experience being the business analyst for an application development project, delivered to (or within) a medium to large size company.
• Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
• Experience working with systems that support IT Service Management e.g. ServiceNow, Remedy ITSM, HP Service Centre.
• Strong preference for ServiceNow Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.
• An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL.
• Experience implementing systems using Agile/Scrum methodology.
• Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
• Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
• Be able to guide the technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
• Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
• Be able to design business processes, perform requirements analysis and run requirements workshops.
• Be an excellent communicator, able to drive and influence others across the internal organisation.
• Be able to take ownership of both technical and business issues.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Experience Level Senior Level