Service Manager - Chillers/Refrigeration Systems

Talent Corner; Vapi, Ahmedabad District, Jaipur; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Talent Corner Hr Services seeks a seasoned Lead for after-sales service operations of industrial chillers. You will oversee installation, commissioning, preventive maintenance, breakdown support and warranty handling to ensure customer satisfaction.

The role requires minimum 7 years of experience in chiller service, a Diploma in RAC/Mechanical or B.E./B.Tech, and strong leadership and cross-functional skills in a manufacturing setting.

Qualifications

• Minimum 7 years of experience in after-sales service for industrial chillers or similar equipment.
• Diploma in RAC/Mechanical or Engineering degree in Mechanical/Electrical.
• Strong leadership, planning and team management skills.
• Ability to solve problems, coordinate across functions and drive continuous improvement.
• Proficiency in Hindi and Gujarati.

Responsibilities

• Lead installation, commissioning, preventive maintenance, breakdown service and warranty support.
• Ensure timely resolution of customer complaints and achieve service response time targets.
• Ensure adherence to quality standards, safety regulations and SOPs in all service operations.
• Coordinate with Design, Purchase, Stores, Sales, Quality and Production teams for installation schedules and commitments.
• Optimise manpower, tools and spares to improve efficiency and control costs.
• Drive continuous improvement through 5S, Kaizen and root cause analysis.
• Mentor and develop service engineers and technicians; track KPIs.

Skills

Leadership

Planning

Team management

Problem solving

Cross-functional coordination

Continuous improvement

Hindi language

Gujarati language

Education

Diploma RAC/Mechanical or B.E./B.Tech (Mechanical / Electrical preferred)

Job description

Location: Ahmedabad, Indore, VAPI, Jaipur

Experience: Minimum 7 years

Education: Diploma (RAC / Mechanical) or B.E./B.Tech (Mechanical / Electrical preferred)

Industry: Industrial Refrigeration / HVAC / Chiller Manufacturing

Employment type: Full-time, Permanent

Reports to: Service Head

About the Company

A well-established industrial refrigeration and HVAC manufacturer (since 1984) with 10 registered patents, known for customised industrial chillers, (-)82C deep freezers and energy-efficient HVAC solutions used by OEMs and industrial customers.

With manufacturing facilities in South and Western India and expansion planned into North and East India, the company is on a strong growth path.

Role Summary

Lead after‑sales service operations for industrial chillers, ensuring timely installation, commissioning, preventive maintenance, breakdown support and warranty handling to deliver high customer satisfaction.

Key Responsibilities

• Lead installation, commissioning, preventive maintenance, breakdown service and warranty support
• Ensure timely resolution of customer complaints and achieve service response time targets
• Ensure adherence to quality standards, safety regulations and SOPs in all service operations
• Coordinate with Design, Purchase, Stores, Sales, Quality and Production teams for installation schedules and customer commitments
• Optimise manpower, tools and spares to improve efficiency and control service and warranty costs
• Drive continuous improvement through process optimisation, 5S, Kaizen and root cause analysis
• Mentor and develop service engineers and technicians; track KPIs such as response time, warranty claims and complaint closure

Candidate Profile

• Minimum 7 years of experience, preferably in chiller installation, commissioning and service
• Diploma in RAC / Mechanical Engineering or Engineering Graduate, preferably in Mechanical or Electrical
• Strong leadership, planning and team management skills
• Ability to solve problems, coordinate across functions and drive continuous improvement
• Proficiency in Hindi and Gujarati

Key Skills

Chiller Installation, Commissioning, Preventive Maintenance, Breakdown Service, Troubleshooting, Warranty Management, Customer Service, Service Team Management, Refrigeration, HVAC, After‑Sales Support