Service Manager- Air Compressor

North India Compressors Pvt Ltd.; Kundli, Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

North India Compressors Pvt Ltd. in India seeks a Service Manager (AIR COMPRESSOR) to lead the day-to-day service department, coordinating field technicians and workshop repairs, and drive service profitability.

You will ensure safety compliance, optimize team utilization, handle warranty and after-sales activities, and collaborate with cross-functional teams to maximize customer satisfaction and service quality.

Responsibilities

• Lead day-to-day service department operations.
• Coordinate field service technicians and workshop repairs.
• Drive service profitability through efficient utilization.
• Ensure safety compliance across all service activities.
• Improve customer satisfaction by resolving issues promptly.

Job description

Job Summary

The Service Manager (AIR COMPRESSOR) leads the day-to-day service department, coordinating field service technicians and workshop repairs, optimizing service team utilization, ensuring safety compliance, and maximizing customer satisfaction and service profitability.

Roles and Responsibilities

• Manage after-sales service operations, ensuring customer satisfaction through timely resolution of issues.
• Oversee technical services, including warranty management, field service delivery, and team management.
• Develop and implement strategies to improve customer service management and feedback mechanisms.
• Ensure compliance with AMCS (After Market Service) standards and regulations.
• Collaborate with cross-functional teams to resolve complex customer complaints.