Assistant Manager/Manager - Service

Twin Engineers Pvt. Ltd.; Pimpri-Chinchwad; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Twin Engineers Pvt. Ltd. in Pimpri-Chinchwad, India, seeks a seasoned Service Manager to oversee field operations, allocate engineers, coordinate installations, and drive service quality across mechanical, electrical, pneumatic, and hydraulic systems.

The role emphasizes leadership, customer relationship management, troubleshooting, and proactive planning for maintenance and service visits. Will travel to client sites and collaborate with Sales/Projects/R&D to resolve issues.

Competenze

• 8 to 10 years of experience in the service field with at least 5 years in a managerial role.
• Bachelor’s degree in Mechanical, Electrical, Mechatronics, Electronics, or related engineering field preferred.
• Experience in managing service engineers, customer complaints, service schedules, and technical support operations is desirable.

Mansioni

• Manage day-to-day service operations, customer complaints, and technical support activities.
• Allocate service engineers to customer sites based on skills, experience, and availability.
• Coordinate machine installation, commissioning, testing, and setup at customer locations.
• Oversee troubleshooting and maintenance of mechanical, electrical, pneumatic, hydraulic, and automation systems.
• Plan and monitor preventive maintenance, breakdown support, and service visits.
• Visit 10–15 customers per month to understand concerns, gather feedback, and assess service quality.
• Provide remote and on-site technical support to resolve customer issues efficiently.
• Lead and mentor service engineers to ensure effective service delivery.
• Ensure gate passes and approvals before service engineers visit sites.
• Maintain service reports, complaint records, installation reports, and maintenance logs.
• Track customer complaints, service response times, and closure status.
• Coordinate with Sales, Projects, Design, Production, and R&D to resolve technical issues.
• Collect customer feedback and share recurring issues with R&D for product improvement.
• Develop troubleshooting guides, service manuals, and technical documentation.
• Ensure compliance with safety guidelines and company procedures.
• Monitor service team performance and implement improvements to reduce downtime.

Conoscenze

Service management

Leadership

Customer relationship management

Troubleshooting

Planning & coordination

Travel readiness

Team guidance

Formazione

Bachelor's degree in Mechanical, Electrical, Mechatronics, Electronics, or related engineering field

Strumenti

Siemens PLC

Allen-Bradley PLC

Mitsubishi PLC

Descrizione del lavoro

Key Responsibilities

• Manage day-to-day service operations, customer complaints, and technical support activities.
• Allocate service engineers to customer sites based on their technical skills, experience, and availability.
• Coordinate machine installation, commissioning, testing, and setup at customer locations.
• Oversee troubleshooting and maintenance of mechanical, electrical, pneumatic, hydraulic, and automation systems.
• Plan and monitor preventive maintenance, breakdown support, and service visits.
• Visit at least 10 to 15 customers per month to understand their concerns, gather feedback, and assess service quality.
• Conduct customer satisfaction surveys and identify areas for improvement in machine performance and service delivery.
• Provide remote and on-site technical support to resolve customer issues efficiently.
• Lead, guide, and monitor service engineers to ensure effective service delivery.
• Ensure proper gate pass documentation and required approvals before service engineers visit customer sites.
• Maintain service reports, complaint records, installation reports, and maintenance logs.
• Track customer complaints, service response times, and closure status.
• Coordinate with Sales, Projects, Design, Production, and R&D teams to resolve technical issues.
• Collect customer feedback and share recurring technical issues with the R&D team for product improvement.
• Develop troubleshooting guides, service manuals, and technical documentation.
• Ensure compliance with safe guidelines, company procedures, and customer-site requirements.
• Monitor service team performance and implement improvements to reduce machine downtime and enhance customer satisfaction.

Technical Skills

• Strong understanding of mechanical, electrical, pneumatic, and hydraulic systems.
• Knowledge of industrial machinery, automation, and dispensing systems.
• Familiarity with PLC systems such as Siemens, Allen-Bradley, or Mitsubishi is an advantage.
• Understanding of sensors, actuators, pumps, valves, and industrial control systems.
• Experience with robotics, fluid dispensing equipment, and machine commissioning is preferred.

Required Skills

• Strong leadership and team management abilities.
• Excellent troubleshooting and problem-solving skills.
• Good communication and customer relationship management skills.
• Effective planning, coordination, and organizational abilities.
• Ability to manage multiple service activities and prioritize critical breakdowns.
• Willingness to travel for customer visits and on-site service requirements.

Education & Experience

• 8 to 10 Years of experience in the service field and 5 years in managerial role.
• Bachelors degree in Mechanical, Electrical, Mechatronics, Electronics, or a related engineering field is preferred.
• Relevant experience in industrial machinery, automation, equipment servicing, or dispensing systems is desirable.
• Experience in managing service engineers, customer complaints, service schedules, and technical support operations is preferred.