Manager-Aftermarket Service

Iinsight Consulting; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Iinsight Consulting is seeking a seasoned Aftersales Service Leader in Pune to build and run a responsive field-service organization for an installed compressor base. You will develop independent remote-site capability, oversee installation, commissioning, and around-the-clock service support, and drive uptime through proactive maintenance and reliability initiatives.

Responsibilities include managing service contracts, rapid breakdown response, customer relationships and standardized field

Qualifications

• Proven ability to lead field-service teams for reciprocating compressors
• Strong troubleshooting and maintenance expertise for compressors
• Customer-management and effective technical communication
• Knowledge of reliability indicators, preventive maintenance and root-cause analysis
• Ability to establish service processes, safety discipline and escalation
• Commercial understanding of AMC, service contracts, repairs and upgrades
• Strong planning, team development, reporting and budget management

Responsibilities

• Build and lead an aftersales service organization for the installed compressor base
• Develop independent remote-site capability with trained technicians
• Own installation, commissioning and field support activities
• Drive compressor uptime, monitor MTBF/MTTR and preventive maintenance
• Manage preventive maintenance and service contracts, work on AMC growth
• Ensure rapid breakdown response with escalation and proper documentation
• Maintain customer service relationships with regular service reviews
• Standardize service procedures, checklists and field reports
• Develop overhaul and major-repair capability with planning and tooling
• Identify upgrades for controls, instrumentation and energy efficiency
• Close the product-improvement loop with engineering and QA
• Manage warranty and complaint closure with robust solutions
• Maintain installed-base data and service history
• Develop service team capability through training and certification
• Own service operational performance including revenue, profitability and budget

Skills

Field-service leadership

Technical troubleshooting

Customer management

Reliability analytics

Service process development

AMC & service contracts

Budget & planning

Job description

Roles and Responsibility

• Build the Aftersales Service Organization: Establish and lead a responsive field-service function for the complete installed compressor base, with clear structure, capability, processes and accountability.
• Develop Independent Remote-Site Capability: Build technicians and service engineers who can safely diagnose faults, take sound technical decisions, manage customers and complete assignments at remote sites with minimal supervision.
• Own Installation, Commissioning and Field Support: Plan and execute installation support, commissioning, start-up assistance, warranty visits, breakdown service and site acceptance activities in coordination with Projects, Engineering and customers.
• Drive Compressor Uptime and Reliability: Set availability targets, monitor MTBF and MTTR, improve preventive-maintenance compliance, conduct condition and lube-oil analysis and lead root-cause elimination for recurring failures.
• Manage Preventive Maintenance and Service Contracts: Create service schedules based on operating hours and site conditions, identify machines due for major service and grow AMC, maintenance and technical-support contract coverage.
• Ensure Rapid Breakdown Response: Implement escalation, deployment and communication processes for breakdowns. Reduce response and restoration time while maintaining safety, technical quality and complete service documentation.
• Own Customer Service Relationships: Conduct regular service reviews with installed-base customers covering uptime, maintenance, failures, operating practices, pending actions and satisfaction.
• Strengthen Service Quality and Standardization: Develop standard service procedures, checklists, troubleshooting guides, commissioning records and field reports, and ensure consistent execution across sites.
• Build Overhaul and Major-Repair Capability: Develop internal and partner capability for compressor overhauls, major repairs, inspections and refurbishment, including work planning, tooling, quality control and final testing.
• Identify Upgrades and Improvement Opportunities: Use field observations to propose controls, PLC, instrumentation, gas-conditioning, safety, capacity, energy-efficiency and reliability upgrades.
• Close the Product-Improvement Loop: Convert service findings and product failures into structured feedback for Engineering, Quality and Factory, with root-cause actions tracked through closure.
• Manage Warranty and Complaint Closure: Validate warranty claims, coordinate corrective action, monitor complaint closure time and prevent repeat failures through technically robust solutions.
• Maintain Installed-Base and Service Data: Ensure accurate records of compressor configuration, operating hours, service history, warranty status, failures, actions, recommendations and upcoming maintenance.
• Develop Service Team Capability: Recruit, train, certify and coach service personnel on reciprocating compressors, safety, customer communication, troubleshooting and reporting.
• Own Service Operational Performance: Manage service revenue, contract profitability, technician utilization, productivity, travel and site costs, response metrics, budgets and periodic performance reporting.
• Support Business Growth with Sales and Spares: Identify customer needs for additional equipment, service contracts, spares and upgrades. Qualify and hand over opportunities while retaining accountability for service quality and customer success.

Skillsets Required

• Strong technical knowledge of reciprocating compressors, commissioning, troubleshooting, maintenance and overhaul activities.
• Proven ability to lead field-service teams and develop independent remote-site capability.
• Strong customer-management, complaint-resolution and technical communication skills.
• Working knowledge of reliability indicators, preventive maintenance, root-cause analysis and service documentation.
• Ability to establish service processes, safety discipline, escalation systems and performance controls.
• Commercial understanding of AMC, service contracts, repairs, upgrades and service profitability.
• Strong planning, team development, reporting and budget-management skills.