Service Manager

Raam Autobahn; Ludhiana; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Raam Autobahn is seeking a capable leader to oversee the service operations of the workshop in Ludhiana. The role focuses on building service volume, ensuring regulatory compliance, and effective team management to deliver high-quality service.

The position emphasizes achieving workshop profitability and monitoring key performance indicators such as service retention, turnaround time, parts targets, NPS, and VAS sales to drive business success.

Responsibilities

• Oversee service operations for the workshop.
• Build service volume at current setups.
• Ensure compliance with pollution control and labour welfare rules.
• Effectively manage the service team.
• Ensure adherence to service quality standards.
• Drive profitability of workshops.
• Monitor all service KPIs (retention, TAT, parts targets, NPS, VAS sales).

Job description

Role & responsibilities

You will be responsible for overlooking the service operations for workshop.

Building service volume at current setups.

Responsible for legal compliances for running workshop operations. (Pollution control board, labour welfare board etc.)

Effective management of workshop team.

Ensure adherence to Service quality standards.

Profitability of workshops.

All service KPIs (Service Retention, Service TAT, Parts target, NPS, VAS Sales etc.)