Service Manager

Yash Honda; Hadapsar; Sur place; INR 1 500 000 - 2 500 000; Plein temps

Résumé du poste

Yash Honda in Hadapsar, Maharashtra, invites an experienced Service Manager to oversee service operations and after-sales activities for automotive customers. You will coordinate cross-functional teams, ensure timely task completion, warranty handling, and strive to improve CSI scores.

The candidate should have 12-15 years in the automobile industry and hold a Diploma/B.Tech/B.E. in Automobile Engineering or equivalent, with strong communication and service-management knowledge.

Qualifications

• 12-15 years of experience in automobile industry or similar field.
• Strong knowledge of service management principles, practices, and processes.
• Excellent communication skills for effective interaction with customers, colleagues, and stakeholders.

Responsabilités

• Manage service operations, ensuring timely completion of tasks and meeting customer expectations.
• Oversee after sales support activities, including warranty management and technical services.
• Develop and implement strategies to improve customer satisfaction index (CSI) scores.
• Coordinate with cross-functional teams to resolve issues related to vehicle maintenance, repairs, and spare parts.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Connaissances

Service management

Customer interaction

Communication skills

Formation

Diploma/B.Tech / B.E. in Automobile Engineering

Description du poste

Roles and Responsibilities

• Manage service operations, ensuring timely completion of tasks and meeting customer expectations.
  
• Oversee after sales support activities, including warranty management and technical services.
  
• Develop and implement strategies to improve customer satisfaction index (CSI) scores.
  
• Coordinate with cross-functional teams to resolve issues related to vehicle maintenance, repairs, and spare parts.
  
• Ensure compliance with company policies, procedures, and regulatory requirements.
  

Desired Candidate Profile

• 12-15 years of experience in automobile industry or similar field.
  
• Diploma/B.Tech / B.E. degree in Automobile Engineering or equivalent qualification.
  
• Strong knowledge of service management principles, practices, and processes.
  
• Excellent communication skills for effective interaction with customers, colleagues, and stakeholders.