Service Management Specialist

PwC Service Delivery Center; Hyderabad, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

PwC Service Delivery Center in Hyderabad/Bangalore is seeking a Service Manager - Senior Associate to oversee service delivery, incident, change and problem management, and governance for cloud and productivity platforms. Strong communication and vendor management are essential.

The role requires Power Platform admin expertise, M365 familiarity, data security and reporting skills, and budget awareness in a fast-paced IT services environment.

Qualifications

• Power Platform Admin knowledge is required.
• Knowledge of M365 Suite, data security, app support, data governance, reporting and DLP policies.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience in incident, change, and problem management, plus CSI.
• Excellent verbal and written communication skills.
• Vendor and escalation management.
• Working knowledge of operational budgets.

Skills

Power Platform Admin

M365 Suite Expertise

Data Security

App Support

Data Governance

Reporting

DLP Policies

Incident Management

Change Management

Problem Management

Continual Service Improvement

Communication Skills

Vendor & Escalation Mgmt

Operational Budgeting

Cloud Platforms (AWS/Azure/GC)

Tools

AWS/Azure/Google Cloud

M365 Suite Tools

Job description

Job title: Service manager -Senior Associate

Years of experience -4-8yrs

Location bangalore/Hyderabad

Shift timings -2-11PM

Skills requirement - Power platform admin, experience with cloud platforms such as AWS, Azure, or Google Cloud

Service Manager - Senior Associate

Must Have:

• Must have Power platform admin knowledge
• Knowledge of the M365 Suite tools, data security, app support knowledge, data governance, reporting, DLP policies
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Incident, change, and problem management, as well as continuous service improvement (CSI).
• Excellent verbal and written communication skills.
• Vendor and escalation management.
• Working knowledge of operational budgets.

Good to Have:

• Project management skills.
• Knowledge of data privacy laws and regulations.
• Familiarity with disaster recovery (DR) and business continuity planning (BCP) activities.