Service Management Practitioner

Accenture in India; Bengaluru; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Accenture in India is seeking a Service Management Practitioner to support the delivery of programs and managed services from Bengaluru. The role focuses on coordinating contracts, managing stakeholder engagement, and ensuring service excellence.

You will act as SME on incidents, collaborate with cross-functional teams, monitor progress, escalate risks, and contribute to process improvements. Minimum 2 years in incident management is required.

Qualifications

• Must have skills include proficiency in Incident Management.
• Minimum 2 years of experience in Incident Management.
• Educational qualification: 15 years of full-time education.

Responsibilities

• Perform independently and become an SME.
• Participate in team discussions.
• Provide solutions to work-related problems.
• Collaborate with cross-functional teams for seamless service delivery.
• Monitor project progress and escalate risks to stakeholders in a timely manner.
• Assist in the continuous improvement of service management processes and practices.
• Support junior team members by sharing knowledge.

Skills

Incident Management

Education

15 years full time education

Job description

Project Role : Service Management Practitioner

Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Must have skills : Incident Management

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Service Management Practitioner, a typical day involves supporting the delivery of various programs, projects, or managed services by ensuring smooth coordination and effective communication among all involved parties. This role requires managing contracts and facilitating shared service coordination to maintain alignment with organizational goals. Building and nurturing strong relationships with key stakeholders and sponsors is essential to foster commitment and drive the strategic agenda forward. The position demands proactive engagement to ensure that all aspects of service delivery are progressing efficiently and any challenges are addressed promptly to maintain service excellence.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure seamless service delivery and resolve any operational issues.
• Monitor project progress and escape risks or issues to appropriate stakeholders in a timely manner.
• Assist in the continuous improvement of service management processes and practices.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Incident Management.
• Strong analytical and problem-solving abilities to effectively manage and resolve incidents.
• Excellent communication skills to liaise with stakeholders and coordinate across teams.
• Ability to manage multiple priorities and work under pressure in a dynamic environment.
• Familiarity with service management frameworks and best practices.
• Competence in using service management tools and software to track and report incidents.

Additional Information:

• The candidate should have minimum 2 years of experience in Incident Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.