Public Cloud-Service Manager

Manatal; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Manatal is seeking a Public Cloud-Service Manager in Gurugram with 7 to 10 years of experience in engineering and a strong background in public cloud platforms. The role involves directing a global services team, cloud orchestration, and leading transformational projects while ensuring the team's performance. Ideal candidates will have strong leadership and analytical skills, along with deep technical understanding of platforms like Azure and AWS. This position requires the ability to thrive under pressure and manage crisis situations effectively.

Qualifications

• 7 to 10 years of experience in engineering/services.
• Minimum of 5 years experience with any main public cloud provider.
• 3 to 5 years experience as a manager, preferably in a cloud environment.

Responsibilities

• Direct a global Services team and mentor staff.
• Develop and lead staff's capabilities.
• Ensure proper support is provided by the team.
• Lead platform engineering and design efforts.
• Support cloud orchestration and virtual network management.

Skills

Cloud environment experience

Leadership skills

Problem-solving skills

Communication skills

Customer management

Negotiation skills

Technical understanding of Azure, AWS, Google Cloud

Job description

Public Cloud-Service Manager

Experience: 7 to 10 years

Work Type: WFO

Location: Gurgaon

Employment Type: Contract

Job Description

• 7 to 10 years experience in engineering/services.
• Minimum of 5 years experience with any main public cloud provider in a large environment.
• 3 to 5 years experience as a manager.
• Automation skill is a must.
• The Public Cloud Platforms Engineering Lead is responsible for management and accountable for performance of engineering resources assigned to their team.
• The team is leading the path for cloud enablement globally for the firm; responsible for the Public Cloud platforms and their global enablement, while partnering with various service owners and the cloud platforms product owners to ensure their services are available on the platforms.

Key Responsibilities

• Direct a medium (4‑8+ people) sized global Services team; some members may be remote; directly mentor staff; work with Project Managers if issues arise.
• Develop and lead staff.
• Partner with Cloud Support team to ensure proper support is provided by the team.
• Lead platform engineering & design efforts for cloud management platforms engineering & support.
• Cloud orchestration engineering & support, self‑service engineering & support, virtual network engineering & support.
• External public cloud enablement and service ownership.
• Lead global cloud transformational projects.
• Production IaaS & PaaS provisioning support as needed; service capacity management.
• Environmental troubleshooting (AD, DNS, SCCM OSD); security & compliance.
• Provide appropriately skilled technical resources to plan, design, build, deploy and run activities.
• Define and drive key scorecard initiatives to identify and define delivery methodologies, use approved tools, adopt key performance indicators (KPIs), increase technology component reuse, and consolidate platforms, environments, and products with the goal of reducing overall IT costs.
• Partner with Cloud Platforms Product Management to understand business needs and collaborate in driving solutions forward while agreeing on assigned initiatives.

Skills and Attributes for Success

• Ability to function effectively under pressure in environments of rapid change and conflicting demands; crisis management.
• Demonstrated continuous improvement, quality methodology, and project/operations delivery skills.
• Strong leadership skills and demonstrated creative problem‑solving skills.
• Strong quantitative, analytical, and conceptual thinking skills.
• Excellent communication skills across; ability to communicate complex, technical concepts to executive staff, business sponsors and technical resources in clear concise language.
• Strong customer management and negotiation skills and ability to mediate opposing viewpoints and articulate the advantages of standards in a technical environment.
• Strong cloud environment experience and technical understanding of platforms such as Azure, Azure Stack, AWS, Google Cloud.
• Minimum 5 years experience working through cloud adoption enablement and migration efforts; preferred minimum 3 years using VMware software.