Service Information Specialist

Caterpillar; Chennai District; Presencial; INR 600.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel up to 10%

Descripción de la vacante

Caterpillar is seeking a Service Information Specialist in Chennai to join the Technical Information Solutions team within Product Support and Logistics. You will create and maintain service information for Caterpillar products to help dealers and customers service machines.

Collaborate with global engineering, utilize the ACM system for NPIs and product changes, and ensure accuracy while incorporating dealer feedback. Travel up to 10% may be required.

Formación

• Bachelor’s degree in Engineering with 2 to 3 years of relevant experience.
• Prefer BE/BTech - Mechanical/Production/Automobile/Electrical.
• Experience with 3D modeling tools and reading engineering drawings.
• Caterpillar ACM authoring experience is a plus.
• Self-driven with ability to work with minimal supervision.

Responsabilidades

• Develop service information for delivery to dealers and customers worldwide.
• Use ACM system to develop information supporting NPIs and product changes.
• Collaborate with global engineering to research complex technical data.
• Ensure service information is accurate and responds to dealer feedback.
• Participate in process improvement and follow authoring standards.

Conocimientos

Customer focus

Data gathering

Effective communications

Problem solving

Relationship management

Technical excellence

Educación

Bachelor’s degree in Engineering

Herramientas

ACM (Advanced content management)

3D Modeling tools

Reading engineering drawings

Descripción del empleo

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

The Technical Information Solutions(TIS) team within the Product Support and Logistics division (PSLD) creates and deliverstechnical parts and service informationaccessible via SIS and SIS2GO critical for the repair andserviceofCaterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts. In TIS, the Service Information Specialist creates and maintains Service information for Caterpillar products.

What You Will Do

• Develop Service information for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Caterpillar Machines.
• Utilize the ACM (Advanced content management) system to develop Service Information supporting New Product Introductions (NPI) and regular Product changes.
• Collaborates with global engineering and product teams to research complex technical data using engineering tools and 3D models, ensuring accurate and timely delivery of Service Information.
• Ensure all service information is created accurately, manages, and acts on dealer feedback
• Participate in process improvement efforts and follows authoring standards.

Additional Information

• This position is located in Chennai, India
• Must be able to travel up to 10%

What You Have

Customer Focus

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Level Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.

Data Gathering & Analysis

Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Level Basic Understanding:

• Describes alternative data-gathering techniques and tools.
• Documents basic data-gathering methodologies.

Effective Communications

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Basic Understanding:

• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.

Problem Solving

Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding:

• Explains the value of a disciplined approach to problem-solving.
• Describes problem reporting and escalation practices.

Relationship Management

Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Basic Understanding:

• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.

Technical Excellence

Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Basic Understanding:

• Uses a structured approach in analyzing and resolving technical problems.
• Seeks opportunities for continual learning to maintain technical competence in pursuit of technical excellence.

Background / Experience

Bachelor’s degree in Engineering with 2 to 3 years or equivalent accredited associate degree with a maximum of 3 to 4 years of job-related experience in creating/handling Product support information or equivalent.

Top Candidates Will Also Have

• Preferably BE/BTech - Mechanical/Production/Automobile/Electrical Engineering.
• Good knowledge of reading and interpreting Engineering drawings, experience in 3D Modeling tools, and Knowledge of Service Tools and applications.
• Caterpillar authoring (ACM) experience
• Self-driven, able to complete the task given with less supervision.
• Experience with automation development and API based integration
• Good mechanical/electrical aptitude, Personnel & Product Safety mindset

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This position requires working onsite five days a week. Visa Sponsorship is not available for this position.

Posting Dates: October 9, 2026 - October 15, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.