Marketing & Sales Operations Rep

Caterpillar Financial Services Corporation; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Day one benefits

Variable bonus

Paid annual leave

Flexi leave

Medical and insurance (prorated)

Onsite work in Bengaluru

Job summary

Caterpillar Inc. is seeking a Marketing and Sales Operations Representative to join the India team based in Bangalore.

You will work with Cat dealers across India to deliver differentiated dealer capabilities and drive strategic projects within Marketing & Sales Operations to address customer challenges. The role requires collaboration with dealers and internal Caterpillar teams, a willingness to travel up to 50%, and a focus on improving processes, efficiency, and customer satisfaction.

Qualifications

• Customer-first mindset with commitment to high-quality service.
• Ability to analyze data and operational information to identify trends.

Responsibilities

• Lead dealer capabilities development to strengthen performance in India.
• Drive dealer sales funnel management and customer experience (physical & digital).
• Drive initiatives and workstreams such as Services Commitment implementation.
• Identify and implement service operations improvements for efficiency and quality.
• Collaborate with dealers, customers, and Caterpillar teams to develop solutions.
• Support dealer business planning and performance improvements, including facilities and tooling recommendations.
• Act as trusted advisor to dealers by strengthening workforce capabilities.
• Contribute to dealer effectiveness, safety standards, and warranty performance.
• Support launch of new products, parts, and service solutions (CVA).
• Stay informed of industry trends and apply insights to improve outcomes.

Skills

Customer orientation

Problem solving

Analytical thinking

Communication

Project coordination

Mobility

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a Marketing and Sales Operations Representative (MSOR) to join our India team based in Bangalore.

In this role, you will work closely with Cat dealers across India to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Marketing & Sales Operations related strategies to solve our customers' toughest challenges. The incumbent will also be exposed to product support operations.

What You Will Do:

• Lead and deliver Differentiated Dealer Capabilities (both fundamental and industry-specific) to strengthen dealer performance in India.
• Drive disciplined dealer sales funnel management (people, process, systems), champion customer experience (physical & digital).
• Drive key initiatives and workstreams, including Services Commitment implementation, ensuring effective delivery of critical enablers.
• Identify, prioritize, and implement service operations improvements to enhance efficiency, quality, and customer satisfaction.
• Collaborate closely with dealers, customers, and internal Caterpillar teams to analyze challenges and develop practical, value-driven solutions.
• Support dealer business planning and performance improvement, including recommendations on facilities, tooling, and systems to improve operational effectiveness.
• Act as a trusted advisor to dealers by strengthening organizational and workforce capabilities, including identifying skill gaps and supporting development plans, such as enhancing technician capability and capacity.
• Contribute to initiatives that improve dealer effectiveness, safety standards, process efficiency, segment growth, and warranty performance.
• Support the launch and adoption of new products, parts, and service solutions, including customer service agreements (CVA).
• Stay informed of industry trends, digital technologies, and market developments, and apply relevant insights to enhance dealer and customer outcomes.

What You Have:

Customer & Service Orientation - Demonstrates a strong customer-first mindset, with a commitment to delivering high-quality service and building long-term, trust-based relationships with dealers and customers.

Problem Solving, Judgment & Change Enablement - Ability to identify issues, think critically, make sound decisions, and contribute to practical solutions in a changing environment.

Analytical & Business Thinking - Ability to analyze data and operational information to identify trends, generate insights, and support effective decision-making and continuous improvement initiatives.

Communication, Collaboration & Consulting Skills - Communicates clearly and effectively across different audiences. Builds strong relationships based on trust, works collaboratively across teams, and provides thoughtful recommendations as a trusted advisor to stakeholders.

Project & Work Coordination Skills - Demonstrated ability to plan, manage, and execute projects or initiatives while coordinating with multiple stakeholders to achieve timely and effective outcomes.

Mobility & Flexibility - Willingness to travel up to 50% as required by the role.

Skills related to field operations, product support or engineering, or working with dealers are a plus, but not required.

Top Candidates will have:

• High intellectual curiosity to learn, engage with people and build strong relationships
• English language capability at business level

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

• day one benefits
• potential of a variable bonus
• paid annual leave
• flexi leave
• medical and insurance (prorated based upon hire date)

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply