Service Information Specialist
Caterpillar Inc.
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Descrizione del lavoro
Caterpillar Inc. is seeking a Service Information Specialist in Chennai, India, within the TIS team of the PSLD. The role focuses on creating and maintaining service information for Caterpillar products, enabling dealers and customers to service machines accurately and efficiently.
The ideal candidate collaborates with global teams, works with ACM and 3D modeling tools, and adheres to standards while supporting NPIs and product updates. This onsite role requires up to 10% travel.
Competenze
- Bachelor’s degree in Engineering with 2–3 years or an equivalent accredited associate degree with 3–4 years of job-related experience in creating/handling Product support information.
- Preferably BE/BTech in Mechanical/Production/Automobile/Electrical Engineering with related knowledge.
- Experience reading Engineering drawings and familiarity with 3D modeling tools and service tools.
Mansioni
- Develop Service information for delivery via SIS to dealers and customers worldwide.
- Utilize ACM system to develop Service Information supporting NPI and product changes.
- Collaborate with global engineering and product teams to research complex technical data.
- Ensure service information is accurate, managed, and responds to dealer feedback.
- Participate in process improvements and follow authoring standards.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Product Support
The Technical Information Solutions (TIS) team within the Product Support and Logistics division (PSLD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts.
In TIS, the Service Information Specialist creates and maintains Service information for Caterpillar products.
- Develop Service information for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Caterpillar Machines.
- Utilize the ACM (Advanced content management) system to develop Service Information supporting New Product Introductions (NPI) and regular Product changes.
- Collaborates with global engineering and product teams to research complex technical data using engineering tools and 3D models, ensuring accurate and timely delivery of Service Information.
- Ensure all service information is created accurately, manages, and acts on dealer feedback
- Participate in process improvement efforts and follows authoring standards.
- This position is located in Chennai, India
- Must be able to travel up to 10%
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
- Communicates the importance of customer needs/expectations and commits to resolving them.
- Researches and verifies customer needs and expectations.
- Solicits customer satisfaction feedback and acts on improvement opportunities.
Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Describes alternative data-gathering techniques and tools.
- Documents basic data-gathering methodologies.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Describes non-verbal behaviors that influence the interpretation of the message.
- Cites examples of effective and ineffective communications.
Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Explains the value of a disciplined approach to problem-solving.
- Describes problem reporting and escalation practices.
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Provides examples of the characteristics of effective business relationships.
- Identifies key business relationships in own organization.
Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Uses a structured approach in analyzing and resolving technical problems.
- Seeks opportunities for continual learning to maintain technical competence in pursuit of technical excellence.
Bachelor’s degree in Engineering with 2 to 3 years or equivalent accredited associate degree with a maximum of 3 to 4 years of job-related experience in creating/handling Product support information or equivalent.
- Preferably BE/BTech - Mechanical/Production/Automobile/Electrical Engineering.
- Good knowledge of reading and interpreting Engineering drawings, experience in 3D Modeling tools, and Knowledge of Service Tools and applications.
- Caterpillar authoring (ACM) experience
- Self-driven, able to complete the task given with less supervision.
- Experience with automation development and API based integration
- Good mechanical/electrical aptitude, Personnel & Product Safety mindset
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus.
- paid annual leave
- flexi leave
- medical and insurance (prorated based upon hire date)
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
October 9, 2026 - October 15, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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