Service Engineer - Hyderabad

B. Braun Melsungen AG; Hyderabad; Hybrid; INR 480,000 - 720,000; Full time

Job summary

B. BRAUN MEDICAL (INDIA) is seeking a Service Engineer to join our Field Service team in India. You will maintain and service medical devices, install equipment, and support customers through technical issues while driving service revenue through contracts and consumables.

The role requires 1-3+ years of customer service in medical devices, with a strong focus on troubleshooting, communication, and stakeholder management. Hybrid work model and exposure to global standards are provided.

Qualifications

• Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics.

Responsibilities

• Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing
• Complaint Management: Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
• Pre Sales Support and Installation of Medical Equipments.
• Service Revenue: Achieve Service targets through sale of Contracts, Consumables and Spares
• Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
• Care & Maintenance to be carried out as per schedule.
• Follow SOP for Opening, attending calls and closing them on time
• Proper escalation of unresolved issues to the appropriate internal teams

Skills

Troubleshooting

Complaint handling

Customer service

Stakeholder management

Communication

Numerical analysis

Education

Graduate or Diploma in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Company: B. BRAUN MEDICAL (INDIA)

Functional Area: Field Service

Working Model: Hybrid

Requisition ID: 13371

Are you a Service Engineer passionate about Technical Service for innovative healthcare products? If so, this opportunity could be for you! Join us in at B. Braun in India, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Service Engineer at B. Braun Group you will play a vital role maintaining efficient production processes for the manufacturing of our high-quality medical products.

Key Responsibilities

• Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.
• Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
• Pre Sales Support and Installation of Medical Equipments.
• Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares
• Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
• Care & Maintenance to be carried out as per schedule.
• Follow SOP for Opening, attending calls and closing them on time
• Proper escalation of unresolved issues to the appropriate internal teams

What you will bring to the team:

• Initiative and execution towards active learning in order to be competitive and effective.
• Ability to plan logically and conduct numerical analysis.
• Innovativeness and ability to drive ideas and change and include different perspectives.
• Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.
• Excellent written, communication & listening skills and empathy.
• Stake holder management
• Demonstrate performance and result orientation and utmost integrity , equity.
• Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics.
• Any other Graduates apart from the above with relevant technical experience can apply.
• 1-3+ Years of Customer Service in Medical Device/Equipment is most preferred.

What sets B. Braun apart?

B. Braun is one of the world's leading medical technology companies headquartered in Germany. We are proud to say that since the inception of our India operations in 1984, we have made significant strides in the Indian healthcare market. We supply more than 5,000 products and 120,000 articles in areas like anaesthetics, intensive care medicine, cardiology, extracorporeal blood treatment and surgery.

Our core values of Innovation, Efficiency, Sustainability, Trust, Accountability, and Diversity foster a performance-driven culture where we challenge each other constructively to grow personally and professionally. Recognized through awards such as 'Dream Companies to Work For' and 'Great Place to Work,' we invite you to join our team driven by a shared vision – to protect and improve the health of people around the world.

What can we offer you?

• Recognition & rewards to celebrate your efforts.
• Learning programs & skill development to accelerate your growth.
• Global exposure to broaden your horizons.
• Paternity & birthday leave for life’s special moments.
• Mental wellness support with counselling and mindfulness sessions.

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity clickhere