Service Engineer - Hyderabad

B. Braun Group; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Mediclaim & life insurance

Exciting sales incentives

Recognition & rewards to celebrate努力?

Learning programs & skill development

Global exposure

Paternity & birthday leave

Mental wellness support

Job summary

B. Braun Group in India seeks a Service Engineer to maintain and service medical devices, ensuring smooth production processes and optimal performance.

You will troubleshoot, install, and support customer needs while contributing to service revenue through contracts and spares. The role requires 1–3+ years in medical device service and a relevant engineering degree, with a focus on quality and customer satisfaction.

Qualifications

• Graduate or Diploma holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics.
• 1-3+ years of customer service in medical device/equipment is preferred.
• Willingness to adhere to SOPs and implement preventive maintenance.

Responsibilities

• Troubleshooting and resolving system issues, ordering spares and replacement parts.
• Attend to service complaints, own customer issues and drive to resolution.
• Provide pre-sales support and installation of medical equipment.
• Drive service revenue through contracts, consumables and spares sales.
• Manage AR collection, reduce turnaround time, and ensure preventive maintenance.

Skills

Communication skills

Customer service

Problem solving

Stakeholder management

Numerical analysis

Initiative

Teamwork

Education

Biomedical engineering

Electronics engineering

Electrical engineering

Instrumentation engineering

Industrial electronics

Job description

Are you a Service Engineer passionate about Technical Service for innovative healthcare products? If so, this opportunity could be for you! Join us in at B. Braun in India, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Service Engineer at B. Braun Group you will play a vital role maintaining efficient production processes for the manufacturing of our high-quality medical products.

Key Responsibilities

• Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.
• Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
• Pre Sales Support and Installation of Medical Equipments.
• Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares
• Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
• Care & Maintenance to be carried out as per schedule.
• Follow SOP for Opening, attending calls and closing them on time
• Proper escalation of unresolved issues to the appropriate internal teams

What you will bring to the team

• Show Trust, Value Diversity, Be Accountable to performance delivery.
• Initiative and execution towards active learning in order to be competitive and effective.
• Ability to plan logically and conduct numerical analysis.
• Innovativeness and ability to drive ideas and change and include different perspectives.
• Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.
• Excellent written, communication & listening skills and empathy.
• Stake holder management
• Demonstrate performance and result orientation and utmost integrity , equity.
• Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics.
• Any other Graduates apart from the above with relevant technical experience can apply.
• 1-3+ Years of Customer Service in Medical Device/Equipment is most preferred.
• What sets B. Braun apart?

B. Braun is one of the world's leading medical technology companies headquartered in Germany. We are proud to say that since the inception of our India operations in 1984, we have made significant strides in the Indian healthcare market. We supply more than 5,000 products and 120,000 articles in areas like anaesthetics, intensive care medicine, cardiology, extracorporeal blood treatment and surgery.

Our core values of Innovation, Efficiency, Sustainability, Trust, Accountability, and Diversity foster a performance-driven culture where we challenge each other constructively to grow personally and professionally. Recognized through awards such as 'Dream Companies to Work For' and 'Great Place to Work,' we invite you to join our team driven by a shared vision - to protect and improve the health of people around the world.

What can we offer you

• Exciting sales incentives
• Mediclaim & life insurance
• Recognition & rewards to celebrate your efforts.
• Learning programs & skill development to accelerate your growth.
• Global exposure to broaden your horizons.
• Paternity & birthday leave for life's special moments.
• Mental wellness support with counselling and mindfulness sessions.

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here

Check us out on Social Media!

B. Braun Group LinkedIn

B. Braun India Facebook

B. Braun Group YouTube