Service Engineer - Gurgaon

Arjo; Delhi; On-site; INR 255,000 - 345,000; Full time

Job summary

Arjo is seeking a service technician in Delhi to ensure optimal performance and reliability of medical equipment. The role involves installation, preventive maintenance, and on-site troubleshooting for hospital devices, with emphasis on customer satisfaction and service revenue through AMC/CMC contracts.

The position requires a Diploma or BE with relevant experience and strong communication skills. Travel within the territory and adherence to safety and quality standards are expected.

Qualifications

• Diploma in Engineering (2-3 yrs) or BE with 2 years of experience.
• Knowledge of basic testing tools and electronics components.
• Proficiency in MS Excel, MS Word and internet; good communication.

Responsibilities

• Install, service, and maintain medical equipment across accounts.
• Perform preventive maintenance and attend breakdown calls to ensure uptime.
• Diagnose faults and repair at component level (PCB/electronics).
• Promote AMC/CMC contracts to drive recurring revenue.
• Provide technical and operational support to hospital staff and partners.
• Maintain accurate service reports and system documentation.

Skills

Basic testing tools

Electronic components

Card/PCB repairs

MS Excel

MS Word

Internet

Good communication

Education

Diploma/BE

Job description

Job Description:

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Job Description

About Arjo

Arjo provides medical equipment and solutions for hospitals and elderly care markets, including pressure area care, patient handling, and diagnostic equipment. We are a market leader in medical equipment rentals and capital equipment sales, operating under ISO 13485 certified Quality Management System.

Employer Arjo (ArjoHuntleigh Healthcare India Pvt Ltd)

ArjoHuntleigh Healthcare India Pvt Ltd, a 100% subsidiary of Arjo AB Sweden is operating in India for the last 25 years and employing over 200 people in 39 cities. The company deals with products in Pressure Injury Prevention, Venous Thromboembolism (VTE) Prevention, Medical Beds and Patient Handling; in addition to holding a significant presence in the Diagnostics segment with products like Patient Monitors, Fetal Monitors and Dopplers. The company has pioneered the concept of rental sales in Corporate Hospitals of India with the products that it offers. The company commands a leadership position in the product segments that it operates in and enjoys the trust of Doctors and Nurses in over 1000+ major hospitals in India.

Role Purpose

Ensure optimal performance and reliability of medical equipment by delivering high-quality service, technical support, and maintenance solutions, while enhancing customer satisfaction and driving service revenue through AMC/CMC contracts.

Role Overview

The role involves installation, servicing, and maintenance of medical equipment across assigned accounts, along with providing technical and operational support to customers and channel partners. The incumbent will be responsible for troubleshooting, repairs, service documentation, and promoting annual maintenance contracts, while ensuring timely resolution of issues and adherence to quality and compliance standards

Key Responsibilities

• Install, service, and maintain medical equipment including patient handling systems, beds, and hygiene solutions.
• Perform preventive maintenance and attend breakdown calls to ensure maximum equipment uptime.
• Diagnose and repair faults, including basic electronic, PCB, and component-level troubleshooting.
• Promote and drive AMC/CMC contracts to support recurring service revenue.
• Provide technical and operational support to hospital staff, caregivers, and channel partners.
• Ensure proper usage guidance to customers to support patient safety and caregiver efficiency.
• Maintain accurate service reports, documentation, and system updates.
• Coordinate with internal teams for spare parts, logistics, and escalations.
• Ensure compliance with safety, quality, and regulatory standards during all service activities.
• Travel within the assigned territory to support customer requirements.

Mandatory Skills

Knowledge of Basic Testing tools, Basic Electronic Components, Card or PCB Repairs, Knowledge of Microsoft XL/Word, Internet, Good communication skill.

Other Skills

Problem solving Attitude, Patience and Good Customer management.

Qualifications & Experience

Diploma in Engineering (2 - 3 yrs) OR BE with 2 years of experience

CTC Offered

As per market standards based on the experience OR 3 LPA

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com