Service Engineer EA

Festo; Nagercoil; On-site; INR 743,000 - 1,156,000; Full time

Benefits offered by this job

Development opportunities

Global network

Travel opportunities

Job summary

Festo Vietnam is seeking a Service Engineer EA to deliver remote and on-site service for Festo products. You will diagnose and resolve technical issues, perform commissioning, and coordinate with customers to ensure timely support.

The role requires strong communication in English, hands-on PLC and control system experience, and the ability to travel within Vietnam and Southeast Asia. Join a global, family-owned company offering diverse development opportunities, a collaborative team, and the

Qualifications

• Bachelor's degree in Mechatronic, Electrical or related field.
• Master's degree will be advantages but not mandatory.
• Diploma can be considered based on work experience.

Responsibilities

• Provide remote and on-site service on Festo products.
• Troubleshoot, commission, and dimension Festo products.
• Initiation of On-Site Support if necessary.
• Case escalation if problem solving is not possible.
• Ensures compliance with agreed dates and timelines.
• Transferring of expert knowledge to Festo colleagues.
• Planning, documentation and reporting of service/support activities.
• Willingness to travel within Vietnam and occasionally within Southeast Asia.

Skills

Customer service oriented

English communication

Troubleshooting

PLC programming

Remote I/O

Education

Bachelor's degree in Mechatronic/Electrical or related field

Master's degree advantageous but not mandatory

Diploma considered based on work experience

Tools

PLC programming (Festo, Siemens, Omron, Allen-Bradley, Beckhoff)

Remote I/O

Job description

Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.

Service Engineer EA

14888

Employment Type

Permanent

Full Time

Department

Sales & Customer Service

Company

Festo Vietnam

Responsible for performing service activities and responding to technical inquiries remotely and on-site at customer locations. Provide product support and troubleshoot technical issues to ensure timely and effective resolution.

Key Responsibilities

• Remote and on-site support service on Festo products
• Troubleshooting, commissioning, dimensioning of Festo products
• Initiation of On-Site Support if necessary
• Case escalation if problem solving is not possible. (Hand over to Service Coordinatoror next level support)
• Ensures compliance with agreed dates and timelines
• Transferring of expert knowledge to Festo colleagues
• Planning, documentation and reporting of service/support activities
• Flexibility in working times
• Highest technical competence in working with Festo Products and systems (E.g. Specialized on assigned Topic, etc)
• Any other adhoc tasks from line manager from time to time

Impact on Business

• Case escalation to Cluster Topic Expert if problem solving is not possible. Final escalation to TSHQ.
• Ensures a close cooperation with different depts. (Solution Engineering, Application Engineering, Concept Engineering, Quality, etc.) as far as necessary

Innovation and Change

• Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products
• Development, maintenance and execution of test and simulation (after sales) in the Festo Experience Center, when necessary
• To observe any potential of process change opportunity

Requirements

Educational Background

• Bachelor's Degree in Mechatronic, Electrical or relevant field
• Master's Degree will be advantages but not mandatory
• Diploma can be considered based on work experience

Extended Knowledge And Experience

• Customer service oriented
• Good interpersonal and communication skills
• Good spoken and written in English
• Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO.

Personal Competencies

• Strong analytical and troubleshooting mindset
• Excellent communication and interpersonal skills
• Customer-oriented attitude
• Self-driven and capable of working independently
• Ability to manage multiple service cases simultaneously
• Willingness to travel within Vietnam and occasionally within Southeast Asia
• Strong sense of ownership and accountability

Location

Country: Vietnam (VN)

Location: Ha Noi

Company: Festo Co. Ltd.

Your Global Benefits At a Glance

• Diverse opportunities for your development
• A strong team by your side
• Freedom to drive your ideas forward
• Develop innovative solutions with real impact
• Be part of a global network - in a family-owned company