Service Engineer- Cochin

Arjo Italia S.p.A.; Ernakulam; On-site; INR 300,000 - 600,000; Full time

Job summary

Arjo Italia S.p.A. is seeking a skilled technician in Kochi, India, to ensure optimal performance and reliability of medical equipment. The candidate will be responsible for installation, servicing, and maintenance of medical equipment, including troubleshooting and promoting AMC/CMC contracts. Qualifications include a Diploma in Engineering or BE with relevant experience. This role demands excellent communication skills and a problem-solving attitude, ensuring compliance with safety regulations during service activities.

Qualifications

• 2-3 years of experience or BE with 2 years of experience.
• Knowledge of service and maintenance of medical equipment.

Responsibilities

• Install, service, and maintain medical equipment.
• Perform preventive maintenance and attend breakdown calls.
• Diagnose and repair faults, including PCB troubleshooting.
• Promote AMC/CMC contracts to support service revenue.
• Provide technical and operational support to customers.
• Ensure compliance with safety and quality standards.

Skills

Knowledge of basic testing tools

Basic electronic components

Card or PCB repairs

Microsoft Excel/Word

Good communication skills

Education

Diploma in Engineering or BE

Job description

Location: Kochi, Edapally (IND), Mumbai, India

Job Description

Ensure optimal performance and reliability of medical equipment by delivering high‑quality service, technical support, and maintenance solutions, while enhancing customer satisfaction and driving service revenue through AMC/CMC contracts.

About Arjo

Arjo provides medical equipment and solutions for hospitals and elderly care markets, including pressure area care, patient handling, and diagnostic equipment, operating under an ISO 13485 certified Quality Management System.

Role Purpose

Incorporate installation, servicing, and maintenance of medical equipment across assigned accounts, and provide technical and operational support to customers and channel partners.

Key Responsibilities

• Install, service, and maintain medical equipment including patient handling systems, beds, and hygiene solutions.
• Perform preventive maintenance and attend breakdown calls to ensure maximum equipment uptime.
• Diagnose and repair faults, including basic electronic, PCB, and component‑level troubleshooting.
• Promote and drive AMC/CMC contracts to support recurring service revenue.
• Provide technical and operational support to hospital staff, caregivers, and channel partners.
• Ensure proper usage guidance to customers to support patient safety and caregiver efficiency.
• Maintain accurate service reports, documentation, and system updates.
• Coordinate with internal teams for spare parts, logistics, and escalations.
• Ensure compliance with safety, quality, and regulatory standards during all service activities.
• Travel within the assigned territory to support customer requirements.

Mandatory Skills

Knowledge of basic testing tools, basic electronic components, card or PCB repairs, Microsoft Excel/Word, internet, and good communication skills.

Other Skills

Problem‑solving attitude, patience, and good customer management.

Qualifications & Experience

Diploma in Engineering (2‑3 years) or BE with 2 years of experience.

CTC Offered

As per market standards.