Service Engineer- Cochin

Arjo; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Arjo in Mumbai, Maharashtra is looking for a Service Engineer to ensure optimal performance and reliability of medical equipment. Responsibilities include installation, servicing, and maintenance of equipment, while providing technical support and promoting annual maintenance contracts. Candidates should have a Diploma in Engineering or BE with 2-3 years of experience, along with good communication skills. The position offers a competitive salary based on market standards.

Qualifications

• 2-3 years of experience required.
• Ability to perform basic PCB repairs.
• Experience with service documentation and compliance standards.

Responsibilities

• Install, service, and maintain medical equipment.
• Perform preventive maintenance and emergency repairs.
• Promote annual maintenance contracts (AMC/CMC).
• Provide operational support to customers.

Skills

Basic testing tools knowledge

Communication skills

Problem solving attitude

Education

Diploma in Engineering

BE with 2 years of experience

Tools

Microsoft Excel

Microsoft Word

Job description

Arjo provides medical equipment and solutions for hospitals and elderly care markets, including pressure area care, patient handling, and diagnostic equipment. We are a market leader in medical equipment rentals and capital equipment sales, operating under an ISO 13485 certified Quality Management System.

Role Purpose

Ensure optimal performance and reliability of medical equipment by delivering high-quality service, technical support, and maintenance solutions, while enhancing customer satisfaction and driving service revenue through AMC/CMC contracts.

Role Overview

The role involves installation, servicing, and maintenance of medical equipment across assigned accounts, along with providing technical and operational support to customers and channel partners. The incumbent will be responsible for troubleshooting, repairs, service documentation, and promoting annual maintenance contracts, while ensuring timely resolution of issues and adherence to quality and compliance standards.

Key Responsibilities

• Install, service, and maintain medical equipment including patient handling systems, beds, and hygiene solutions.
• Perform preventive maintenance and attend breakdown calls to ensure maximum equipment uptime.
• Diagnose and repair faults, including basic electronic, PCB, and component-level troubleshooting.
• Promote and drive AMC/CMC contracts to support recurring service revenue.
• Provide technical and operational support to hospital staff, caregivers, and channel partners.
• Ensure proper usage guidance to customers to support patient safety and caregiver efficiency.
• Maintain accurate service reports, documentation, and system updates.
• Coordinate with internal teams for spare parts, logistics, and escalations.
• Ensure compliance with safety, quality, and regulatory standards during all service activities.
• Travel within the assigned territory to support customer requirements.

Mandatory Skills

• Knowledge of basic testing tools and electronic components, basic PCB repairs.
• Knowledge of Microsoft Excel/Word and Internet.
• Good communication skill.

Other Skills

• Problem solving attitude, patience, and good customer management skills.

Qualifications & Experience

• Diploma in Engineering (2-3 years of experience) OR BE with 2 years of experience.

CTC Offered

As per market standards.