Service Engineer - CCTV Solution implementation

Shashwath Solution; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Shashwath Solution is seeking a Service Engineer to resolve support tickets within agreed SLAs and to handle security systems like CCTV, ACS, and related solutions. The role includes managing AMC projects and coordinating with external contractors.

Candidates should have a diploma/BE/BTech and 1–3 years of experience in security systems integration, with strong communication and problem-solving skills. Willingness to travel and attention to detail are essential.

Qualifications

• Diploma/BE/BTech in Electricals, Mechanical, or CS.
• 1–3 years of experience in Security Systems Integration, CCTV solution implementation, Visitor Management, Parking Management, Intrusion Detection, and Video Surveillance.
• Experience with Access Control, Fire Detection, Public Address systems, and other physical security systems is a plus.

Responsibilities

• Resolve support tickets abiding by SLAs with customers.
• Display working knowledge of industry standards and product details.
• Provide exemplary customer service and maintain customer relationships.
• Perform Planned Maintenance (PM) activities and assist AMC teams to clear hurdles.
• Receive and resolve tickets within defined SLAs and ensure complete service reports.

Skills

Customer relationship

Customer service

OEM certification

Verbal communication

Interpersonal skills

Problem solving

Troubleshooting

Time management

Travel willingness

Attention to detail

Listening skills

Education

Diploma/BE/BTech (Electricals, Mech, CS)

Job description

Job Overview

• Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs.


• He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors.

Responsibilities and Duties

• Displays reasonable working knowledge of industry standards and practices, including product details and company services offered.


• Offers exemplary customer service, including maintaining customer relationships.


• Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle.


• Receives and resolves support tickets with SLAs.


• Receives and ensure completeness of all service reports. Maintains proper documents.

Qualifications

• Diploma/BE/BTech (Electricals, Mech, CS)


• 1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems.

Specific skills : -

• Customer relationship management


• Customer Service Management


• Certification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage.


• Language, Personality and Behavioral skills


• Excellent verbal communication, and the ability to convey information clearly and effectively.


• Good interpersonal skills and customer service oriented thinking.


• Problem-solving abilities.


• Trouble shooting skills with great inquisitees to learn new things.


• Good time management.


• Open to Frequent travels.


• Strong attention to details


• Confident, Proactive and willing to take on challenges.


• Good listening skills and able to direct individuals.

Additional Training & Certifications (Preferred) : -

• Customer service


• Ticketing IT System

Computer skills : -

• Should have working experience of using Microsoft Excel, Word and power point presentation.


• Should be well versed on using computers/ laptops.


• Any Ticketing system (Preferred)

Performance Evaluation

• Performance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA)


• SLA.


• Planned Maintenance


• Escalations