Service Engineer

Shashwath Solution; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Shashwath Solution is seeking a Service Engineer for Services in Dadri, Uttar Pradesh. You will resolve support tickets, manage AMC projects, and coordinate with external contractors to ensure timely, high-quality service delivery.

You should have 1-3 years of experience in security systems integration (CCTV, access control, fire detection) and be comfortable with frequent travel within the region. Excellent communication and customer-facing skills are essential.

Qualifications

• Diploma/BE/BTech in Electricals, Mech or CS.
• 1-3 years of experience in Security Systems Integration and CCTV/Visitor Management/Access Control systems.

Responsibilities

• Displays knowledge of industry standards and company services.
• Provides exemplary customer service and maintains relationships.
• Performs planned PM activities and coordinates with AMC team for hurdles.
• Receives and resolves support tickets within SLAs.
• Prepares and ensures completeness of service reports and documents.

Skills

Customer relationship management

Customer Service Management

OEM certification

Language, Personality and Behavioral

Excellent verbal communication

Interpersonal skills

Problem-solving abilities

Troubleshooting skills

Time management

Willing to travel

Attention to detail

Confident and proactive

Listening skills

Education

Diploma/BE/BTech (Electricals, Mech, CS)

Tools

Ticketing IT System

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Overview

Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors.

Responsibilities and Duties

• Displays reasonable working knowledge of industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships.
• Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle.
• Receives and resolves support tickets with SLAs.
• Receives and ensure completeness of all service reports. Maintains proper documents.

Qualifications

• Diploma/BE/BTech (Electricals, Mech, CS)
• 1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems.

Specific skills

• Customer relationship management
• Customer Service Management
• Certification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage.
• Language, Personality and Behavioral skills
• Excellent verbal communication, and the ability to convey information clearly and effectively.
• Good interpersonal skills and customer service oriented thinking.
• Problem-solving abilities.
• Trouble shooting skills with great inquisitees to learn new things.
• Good time management.
• Open to Frequent travels.
• Strong attention to details
• Confident, Proactive and willing to take on challenges.
• Good listening skills and able to direct individuals.

Additional Training & Certifications (Preferred)

• Customer service
• Ticketing IT System
• Computer skills
• Should have working experience of using Microsoft Excel, Word and power point presentation.
• Should be well versed on using computers/ laptops.
• Any Ticketing system (Preferred)
• Performance Evaluation
• Performance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA)
• SLA.
• Planned Maintenance
• Escalations