Service Engineer - AV

Ansata Computer System Private Limited; Ernakulam; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Collaborative environment

Health insurance

Job summary

Ansata Computer System Private Limited is seeking an Electronics Service Engineer to diagnose, repair, and calibrate professional audio equipment across India. You will handle warranty work, provide remote and onsite support, and coordinate with manufacturers for firmware and RMAs. Travel nationwide is required.

Ideal candidates hold a Diploma in Electronics or related field, with 1–5 years in electronics servicing or technical support. Fresh graduates with strong fundamentals are welcome.

Qualifications

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
• 1–5 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Handle warranty and non-warranty service requests with timely resolution and quality workmanship.
• Verify performance of repaired equipment before dispatch and ensure quality compliance.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting.
• Maintain service records, repair reports, and customer communication in Zoho CRM.

Skills

Electronics servicing

Technical support

Customer service

Education

Diploma in Electronics or related field

Tools

Zoho CRM

Job description

Job Description:

Key Responsibilities:

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
  

• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
  

• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
  

• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
  

• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
  

• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
  

• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
  

• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
  

• Track and maintain repair documentation.
  

• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
  

• Support product demonstrations, technical workshops, and customer training whenever required.
  

• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
  

• Ensure compliance with ANSATAs service processes, quality standards, and safety guidelines.
  

• Travel across India as required to support customer service, repairs, installations, and technical assignments.
  

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
  
• 1–5 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
  
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.
  

Benefits

• Competitive salary and performance-based incentives based on experience
  
• Opportunities for professional development and growth within the company
  
• Collaborative and innovative work environment
  
• Health insurance and other benefits
  

Requirements: