Service Engineer

TestHiring; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

TestHiring is seeking a Field Service Engineer to install, calibrate, test, maintain and troubleshoot capital equipment in the food and beverage sector. You will work on customer sites, review blueprints, perform pre-installation tasks and provide on-site training to operators and technicians.

You must be self-motivated, able to work independently, and willing to travel nationwide and internationally as needed, including potential overtime. Strong communication and safety awareness are essential.

Qualifications

• Strong written and verbal communication skills.
• Ability to read blueprints, plans and specifications.
• Experience in field service or maintenance of capital equipment.

Responsibilities

• Perform maintenance, calibration, testing, and repair of equipment.
• Provide on-site installation expertise and pre-installation assistance.
• Read blueprints, plans and specs to prepare for startup or service.
• Train customer personnel and inbound technicians on operation and maintenance.
• Document service activities and generate reports for the Service Manager.
• Coordinate with engineering, project management and spare parts teams.
• Ensure safety policies and proper calibration of tools and materials.
• Travel Pan India and abroad as required; overtime may be necessary.

Skills

Written and verbal communication

Leadership

Time management

Decision making

Problem solving

Education

Bachelor's degree or Diploma

Tools

Visualization software

Computer literacy

Job description

Responsible for installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment. Must be self-motivated with ability to work & think well independently. Perform scheduled and un-scheduled maintenance of equipment and associated equipment. Provide installation expertise at customer sites as well as conducting pre-installation assistance. Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns. Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s as per ACE Technologies Standards. Work with engineering, project management, spare parts and management groups to resolve escalated problems. Provide written service & expense reports to Service Manager on all activities carried out on site and complete all required documentation in a timely manner. Properly document, label, and return all defective parts resulting from repair. Make technical recommendations to Technician’s, Operators and Artisans. Work closely with the Service Team & Service coordinator to ensure site work is carried out in the required order, for completion by the required timeline. Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Service Manager or HR Dept. Ensure all materials, tools and equipment provided to you, are kept safe, and secure. Ensure all are calibrated in good working order to ACE Technologies requirements. Assist in manufacturing or engineering with customer projects, as well as unit refurbishment at the customer site or the ACE Technologies manufacturing facility. Assist the spare parts department with recommended spare parts and wear parts to existing and new customers. Provide technical support to other Field Service Engineer / Technician on the field or in-house Overtime may be necessary as work load dictates. This may include weekdays or weekends. Must be able to use a computer for creation of reports and data entry required. Must be able to use a smartphone and any related applications required for the job or timekeeping. Must maintain clean and professional appearance while working with customers, vendors and colleagues. Accept other responsibilities as requested or required by the Service Manager or the Company as needed. Must participate in training opportunities as determined by the Company.

Requirements

Always ready to travel on short notice; Pan India and or other countries as per job requirements. Sometimes on Holidays or weekends. 4+ Years in Service Engineering experience of capital equipment in food and beverage industry. Preference: Water Treatment Plant, ETP, STP, RO Plant, UV, UF , ZLD etc. Able to complete projects in a timely manner Excellent computer literacy is must and knowledge of visualization would be preferred. The ability to work with multiple discipline projects. Excellent organizational, time management, leadership, and decision-making skills. Strong written and verbal communication skills.

Qualifications

A Bachelor's degree / Diploma.