Service Engineer

Talent Corner Hr Services; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

A reputable HR service provider is seeking a dedicated professional to deliver exceptional customer support and perform repairs and testing of all instruments. The role involves field service calls and installations, along with training customers on both software and hardware. Candidates should have a background in customer service and instrument maintenance, ensuring the highest satisfaction and efficiency. This position is based in Mumbai, Maharashtra.

Qualifications

• Experience in customer support and field service.
• Knowledge of repairing and testing instruments.
• Ability to train customers on software and hardware.

Responsibilities

• Provide customer support, repair, and testing of all instruments.
• Obtain final acceptance from customers.
• Maintain installed instruments and demo equipment.

Skills

Customer training

Field service

Service contracts

Quotations

Software & hardware support

Job description

Responsibilities

• Provide customer support, repair, and testing of all instruments and perform field service calls and installations.
• Responsible for obtaining final acceptance from the customer.
• Maintain installed instruments and demo equipment.

Required Candidate profile

• Training customers on software and hardware.
• Promoting service replacement parts and service contracts.
• Monitoring quotations preparation for service issues when system out of warranty.