Service Engineer

Eaton Technologies; Kamrup Metropolitan; On-site; INR 450,000 - 650,000; Full time

Job summary

Eaton Technologies is seeking a detail-oriented service engineer to join its field service team. The role involves installation, commissioning, preventive maintenance and servicing breakdowns at customer sites for UPS systems.

You will coordinate with clients, engineers and technicians, own end-to-end RT TAT per SLA, and handle escalations while conducting regular trainings for field engineers. The ideal candidate holds a BE/B.Tech or Diploma with extensive relevant experience, possesses

Qualifications

• BE/B.Tech with minimum 5 years of relevant experience.
• Diploma with minimum 8 years of relevant experience.
• Electrical/Electronics knowledge is essential.
• Experience with UPS maintenance and service is required.
• Excellent listening and customer service skills.
• Ability to manage multiple requests and stay professional under pressure.

Responsibilities

• Installation, commissioning, preventive maintenance and servicing breakdowns at customer sites.
• Provide high level of customer service and coordinate with clients and technicians.
• Ensure end-to-end RT TAT for the customer as per SLA.
• Handle escalations within committed SLA and conduct regular trainings for FSEs.
• Coordinate with vendors and assign calls to ASPs; meet with major accounts.
• Calibrate measuring instruments and ensure tool kit readiness.
• Deliver demonstrations and write reports with findings for management.

Skills

Electrical knowledge

UPS knowledge

Customer service

Multi-tasking

Professional under pressure

Growth mindset

Technical issue resolution

Education

BE/B.Tech

Diploma

Job description

What you ll do:

We are searching for a detail-orientated, deadline-driven service engineer to join Eaton. The service engineers responsibilities include installation, commissioning, preventive maintnenace and servicing breakdowns at customer sites. An outstanding service engineer will exhibit resourcefulness as well as active listening and troubleshooting skills.

• Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance installation and commissioning.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Should Own Ensure end to end responsibility of RT TAT for the customer as per committed SLA
• Handling Resolving Escalations within Committed SLA
• Regular Training to be conducted for the FSEs Sr. FSEs
• Ability to execute projects and related vendor coordination.
• Assign calls to ASPs and closely working with to get task completion.
• Need to Regular Meetings with All Major / Key Accounts
• Promptly following up on service requests and providing customer feedback.
• Conducting quality assurance and safety checks on all equipment
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use
• Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.
• Providing recommendations about new features and product improvements required.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.

Other Responsibilities

• To search for various business opportunities to increase service revenue by means of generating enquiries for AMC, UPS accessories batteries etc.
• Ability to handle team of 2-3 contract engineers if required
  

Qualifications

• BE/B.Tech: Minimum 5 years of relevant experience.
• Diploma: Minimum 8 years of relevant experience

Skills

• Electrical, Electronics knowledge is a must
• Relevant experience with UPS knowledge is mandatory
• Excellent listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and growth mindset.
• Ability to pick technical issues and provide quick resolution.